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Excessive pressure or pressure surges
Various causes to inspect
•Is the tubing cut with a straight end to
grab squarely?
•Is the tubing inserted completely into
fitting?
•Broken collect or fitting
•Is there a problem with the collet and
the quick-connect fitting?
•Tubing incorrectly removed
•Damaged in shipping,handling, and/
or delivery
Damaged in shipping,handling, and/
or delivery
Damaged in shipping,handling, and/
or delivery
Water supply is off
Low water pressure
Kinked or bent tubing
Clogged prefilter cartridge
Spout needs to be re-inserted
O-ring issue at inserted brass piece or
“T” that holds & operates handle
Dispenser connections need to be
properly made
All connections need to be
properly made
Various causes to inspect.
Angle Stop Valve may not be appli
-
cable or installed correctly
Misaligned, damaged or missing o-ring
Cracked housing due to pressure is
-
sues, misaligned filter replacement.
At Cap: Misaligned, damaged or
missing o-ring
Cracked housing due to pressure is
-
sues, misuse, and/or
overtightening
Lamp damaged, lamp cord has not
been connected, transformer is not
plugged in, connected to wrong type
of outlet or lamp has burned out
•Need to replace filters
•System was idle, stored or misused for
a long period of time.
•System under unfavorable conditions
or changing water conditions
•Hydrogen sulfide, iron, manganese is
in the household water supply
•System misapplied
•New installation, changing filters
•Open/close and open of water supply
to home or in home
Any or All Leaks
Leaks at Tubing Connections
Leak at inlet fitting
(labeled “Feed”)
or
Leak at outlet fitting
(labeled “Faucet”)
Leak at 90 degree elbow
connection(s)
Leak at plastic compression
fitting at UV Module (DWS-UV
only)
No water
Not enough water
Water flow is restricted
Low flow from unit
Leak at the supplied faucet
Leak at the supplied faucet base
by handle (brass “T”)
Leak at the connection to faucet
Leak at another Mfg’s faucet
and/or connection to another
device
Leak at Inlet Water Supply Con
-
nection
Leak at cartridge housing
Leak at UV housing
UV not working
Unpleasant taste and/or odor
Metallic flavor
Discoloration
Rotten egg smell from water
Cloudy water
Pressure reducing valve (PRV) at main water supply to maintain pressure at or below 75
PSI or the addition of a Pressure Limiting Valve (item# FMP-60) on the inlet tube prior to
the point of use unit
•Follow instructions for Connection of Tubing.
Access the filter unit, remove tubing by depressing the collet and pulling tubing out. Us
-
ing a utility razor knife,
squarely
cut 1/2” off tubing from the end. Make sure end of tubing
is not flattened Reinsert the tubing into the fitting as far as possible. Check for leaks.
•Tug on tubing (do not pull hard) to check fitting and the integrity of the connection
•Upon inspection, prior to install or a result of proper start-up and inspection and fitting is
damaged, then replace part
Replace part
Replace part
•Turn main water supply on, •Turn water supply at angle stop
•Angle Stop Valve not open, •Open dispenser/faucet
Unit may not operate properly at less than 25 PSI feed line pressure (max: 75 PSI)
Make longer loop with tubing to remove kink or bend
If there is flow through the kitchen faucet than there is a need to replace sediment and/
or other filters based on water conditions and usage
•Spout pulls out from faucet body that’s why it swivels. Spout has 2 o-rings at base and is
inserted completely into bottom of body to prevent leaking.
•Replace the supplied faucet dispenser (item# depends on any finish option)
•Check connections at various locations and re-connect, re-insert, tighten and/or correct.
•Consult with Mfg of other product and/or installer to check connections at various loca
-
tions and reconnect, re-insert, tighten and/or correct.
•Check connections and/or correct.
•Follow the inlet supply water instructions in this manual
•Locate and align O-ring(s) into groove at top
•Replace filter cartridge or Remove filter cartridge and re-insert and lock correctly
•Replace filter cartridge and correct issue that caused the problem (no plumbing
needed)
•Remove filter cartridge and re-insert and lock correctly
•Locate and align O-ring into groove inside cap
•Replace part (item # P-H-UV-ONLY or P-H-UV-4PIN which includes lamp) and correct
issue that caused the problem (no plumbing needed)
•Connect lamp cord and/or Plug in transformer.
•Make sure unit plugged into an unswtiched electrical outlet. Check GFI reset. Surge sup
-
pression is highly recommended
•Replace UV Lamp
•Replace filters and follow start up procedures
•Flush system by running water, replace filters
•Determine what changed in your water supply and Flush, Replace or change type of
water treatment system based on local water conditions. Call your municipality or have
your well tested.
•Hydrogen sulfide, iron and manganese must be removed from household water supply
before filter system. Visit our web site for other systems.
•Specify the correct system for the application
It is simply - air. Check by filling glass and watch air dissipate. Run and flush system for
several minutes.
Sometimes it takes 24 - 48 hours to totally clear due to the full bed depth of our filters
Trouble Shooting Guide - Drinking Water Filtration Systems
Problem Possible
Causes Solution