Troubleshooting Checklist
4-6
Troubleshooting
Cannot contact
the module
through in-band
management.
IP address not assigned.
Refer to the
MATRIX E7 and SmartSwitch
6000 Series Modules Local Management
User’s Guide
for the IP address assignment
procedure.
Port is disabled.
Enable port. Refer to the
MATRIX E7 and
SmartSwitch 6000 Series Modules Local
Management User’s Guide
for instructions
to enable/disable ports.
No link to device.
Verify that all network connections between
the network management station and the
module are valid and operating.
If the problem continues, contact Enterasys
Networks for technical support.
Port(s) goes into
standby for no
apparent reason.
Loop condition detected.
Verify that Spanning Tree is enabled. Refer
to
MATRIX E7 and SmartSwitch 6000 Series
Modules Local Management User’s Guide
for the instructions to set the type of STA.
Review the network design and delete
unnecessary loops.
If the problem continues, contact Enterasys
Networks for technical support.
User parameters
(IP address,
Device and
Module name,
etc.) were lost
when the module
power was cycled
or the front panel
RESET button
was pressed.
Position of Mode switch
(7), NVRAM Reset, was
changed sometime before
either cycling power or
pressing the RESET
button, causing the
user-entered parameters to
reset to factory default
settings.
Clear NVRAM was set
through Local
Management.
Reenter the lost parameters as necessary.
Refer to
MATRIX E7 and SmartSwitch 6000
Series Modules Local Management User’s
Guide
for the instructions to configure the
device through Local Management.
If the problem continues, contact Enterasys
Networks for technical support.
Table 4-2
Troubleshooting Checklist (Continued)
Problem
Possible Cause
Recommended Action
