Troubleshooting Checklist
Troubleshooting
4-5
4.2
TROUBLESHOOTING CHECKLIST
If the module is not working properly, refer to
Table 4-2
for a checklist of problems, possible
causes, and recommended actions to resolve the problem.
Table 4-2
Troubleshooting Checklist
Problem
Possible Cause
Recommended Action
All LEDs are
OFF.
Loss of power.
Ensure that the module was installed
properly according to the installation
instructions in
Chapter 3
, and that the host
chassis is powered properly.
No Local
Management
Password screen.
Autobaud is enabled, but
the baud rate has not yet
been detected.
Press ENTER (RETURN) (may take up to
four times).
Incorrect terminal setup.
Refer to the
MATRIX E7 and SmartSwitch
6000 Series Modules Local Management
User’s Guide
for proper setup procedures.
Improper console cable
pinouts.
Refer to
Appendix A
for proper COM port
pinouts.
Corrupt firmware image,
or hardware fault.
If possible, attempt to download the image to
the module again. Refer to
Section B.2
for
instructions to clear NVRAM.
Cannot navigate
beyond Password
screen.
Improper Community
Names Table.
Refer to the
MATRIX E7 and SmartSwitch
6000 Series Modules Local Management
User’s Guide
for the Community Names
Table setup.
If the Community Names have been
forgotten, refer to
Section B.2
for
instructions on how to set the mode switch to
reset the Community Names to their default
values.
