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My second display is not showing full
screen.

See the video - HDMI and Pen Calibration Helpful Hints to set up your external monitor
for extend mode. Or as written below:

Select Control, then Hardware and Sound

Select Display, then Project to a Second Screen

Select Extend

Cursor is not tracking the pen when I
am connected to an external display.

See the video - HDMI and Pen Calibration Helpful Hints to calibrate the digitizer when
using a second display. Or as written below:

After setting the external display to Extend you should follow these steps to calibrate
the digitizer:

From Control Panel, Select Hardware and Sound

Select Tablet PC Settings

Select the Setup button

Then follow the onscreen instructions

Computer is not responding to the
stylus or my finger.

Connect an external USB keyboard to the computer. If the computer does not respond
to the external keyboard, the application or operating system may have been corrupted.

Press the Reset key. (See page 14.)

If the system responds to a keyboard but not to the pen, contact your local help desk,
reseller or entegra for further assistance.

Headphone or speaker volume is too
low.

The volume may be in Mute mode or set too low. To change audio levels, press the
onboard button (left side) to adjust the volume. (See page 16.)

Make sure the volume control in your audio software is set to an audible level or
uncheck the Mute box on the onscreen control in the System Tray at the bottom of the
screen.

An external device is not working
with the computer

The device driver may not be installed or installed incorrectly. Unplug the device and
try connecting it again. Often the operating system can resolve these issues this way or
by restarting the computer.

If it is a Bluetooth device, ensure that it is on and paired to the tablet. To see how to
connect a Bluetooth device watch our video tutorial “Connecting Devices.” This video
can be found on your desktop or on our website: entegratec.com/#support

My onboard buttons don’t control the
volume or brightness

The buttons (also known as PFK’s - programmable function keys) are controlled via an
integrated application. The default settings are:

Left Side: PFK1 (top) Volume Up, PFK2 (bottom) Volume Down

Right Side: PFK3 (top) Brightness Up, PFK4 (bottom) Brightness Down

Your system administrator may have set them to perform other functions via this
application. Check with them as to the setting - such as launching a specific
application, etc.

You can find this application in the System Tray - indicated by the “E” icon. Tap and hold
to bring up the menu, then select settings.

The onboard buttons switched my
screen when I pressed them together

Don’t worry this is supposed to happen. To restore your screen follow the directions
below:
-

Rotate Clockwise: Press and hold PFK1, then press PFK4

Rotate Counter-Clockwise: Press and hold PFK2 , then press PFK3

Hint: You can go all the way around or press the alternate pattern to go back 1 step.

Page 24 | Crossfire Pro User Manual | entegratec.com |

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