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Enseo Limited Warranty/Software Maintenance Agreement
General Warranty Terms:
Enseo provides a limited warranty for repair or replacement service for the HD2000RF. The limited warranty for this
product is12 months from the date of purchase. Software Maintenance is provided during the warranty period. After
the warranty expires, performance and certification support is available from Enseo at a direct expense to customer.
Warranty extension beyond 12 months is available at additional cost.
Terms and Conditions for Warranty/Return Policy:
Enseo, Inc. (ENSEO) warrants to the original consumer purchaser (“purchaser”) of this product that the Enseo prod-
uct purchased shall be free from defects in materials and workmanship for a period of 12 months of normal use
from the date of purchase. This warranty does not cover any incompatibilities due to the purchaser’s computer,
hardware, software or any other configuration in which the product interfaces. If a defect covered by this limited
warranty occurs, Enseo, at its option, will repair or replace the defective Enseo product free of charge.
Enseo reserves the right to replace any defective Enseo product with product of equivalent or superior performance.
Such replacement product may be remanufactured product or manufactured using remanufactured components at
Enseo’s option. Repaired or replaced product will be covered by the same warranty.
This 12-month warranty does not apply to defects caused by abuse, misuse, negligence, accident, tampering, modifica-
tion or other causes not related to defective materials or workmanship. Enseo reserves the right to impose a reason-
able charge for the repair of products returned with defects resulting from any of the above causes and for returns
where the product is found to be in good working condition. Memory or other components not originally shipped
with the product are not covered by this warranty.
To receive warranty service call Enseo Technical Support department at 1-800-270-8747 in the United States. Before
returning any product for service, you must speak to one of our service representatives. The service representative
will issue a RMA number and additional instructions for returning your defective product. No Enseo product will be
accepted for repair without an RMA number. The purchaser shall pay the cost of returning the defective product to
Enseo’s service center.
No other warranties are expressed or implied, including but not limited to, any implied warranties of merchantability or
fitness for a particular purpose. In no event shall Enseo, Inc. be liable for consequential or incidental damages resulting
from the use or installation of any Enseo product, or the breach of any express or implied warranties. Enseo’s liability
to purchaser with respect to any claim or loss arising out of this transaction or alleged to have resulted from an act or
omission of Enseo shall be limited to purchaser’s cost of the Enseo product.
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