20
III.
Trouble Shooting Q&A
Most of the troubleshooting issues can be easily solved. The common cases and
their respective solutions are listed in the table below. If the problem persists,
please contact the after sales service.
Problem
Possible Reason
Solution
No picture, no audio.
The power cord is not properly
inserted into the unit.
Check the power wire
connection.
The unit is not switched on.
Press [POWER] button.
Unit is in stand-by mode.
Press [POWER] button.
In DVB-T mode, the number of
DVB-T channels is not as much
as we expected.
The number of available
channels is limited due to the
local broadcasting system. The
available channels can vary
depending on the area.
Perform “Auto Search” or
“Manual Search” to rescan all
the channels.
The signal quality of some TV
channels is too low.
Please use active antennas
instead of passive antennas for
better reception quality.
Some TV channels are not
available.
Only the locally free
broadcasted channels can be
viewed. They can differ
depending on the area.
In DVB-T mode, all of the
channels show “no signal or
random mosaic tiles appear on
the display.”
Some TV channels signal
quality is too low.
Please use active antennas
instead of passive antennas for
better reception quality.
The antennas are not properly
connected.
Please check the connection of
the antennas.
No DVB-T service is provided in
the area.
Check your country DVB-T
coverage map. It is not
possible to watch digital
TV/listen to digital radio in
non-covered areas.
Incorrect Regional Setting
Please check whether
“Regional Setting” is correct,
and perform “Auto Search” to
rescan al of the channels.
The video is fine but there is no
sound.
The audio volume is too low.
Press [VOL
] button to raise
the volume.
The audio is muted.
Press [MUTE] button to disable
the mute function.
The remote control does not
work
No power.
Check the remote control
battery.
NOTE: the remote
control is supplied with a small
plastic insulator that must be
removed for the unit to
function. Check that the plastic
insulator has been removed.
No “line-of-sight” between unit
and controller
Ensure there are no obstacle
between the controller and the
unit.
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