32
ENERZONE LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers
brand new products only, which have not been altered, modified nor repaired since shipment from factory. Products covered under
this warranty must have been manufactured after the revision date indicated below. Proof of purchase (dated bill of sale), model
name and serial number must be supplied when making any warranty claim to your ENERZONE dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, or venting problems
are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of
unauthorized parts or others than original parts void this warranty. An authorized qualified technician must perform the installation
in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to
an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid by the
manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician
requires the prior approval of the manufacturer. Labour cost and repair work to the account of the manufacturer are based on
predetermined rate schedule and must not exceed the wholesale price of the replacement part. All parts and labour costs covered
by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale
price of any warranted but defective parts. The manufacturer shall in no event be responsible for any special, indirect,
consequential damages of any nature, which are in excess of the original purchase price of the product. A one-time replacement
limit applies to all parts benefiting from a lifetime coverage. This warranty applies to products purchased after October 1
st
, 2011.
DESCRIPTION
WARRANTY APPLICATION
PARTS LABOUR
Combustion chamber (welds only), castings, convector air-mate, ceramic
glass (thermal breakage only*), and secondary air tubes*.
Lifetime 4
years
Plating* (defective manufacture) – subject to limitations above.
Lifetime
n/a
Stainless steel firebox components, surrounds and heat shields, ash drawer,
steel legs, pedestal, trims (aluminum extrusions), C-Cast baffle*, and
vermiculite baffle*.
5 years
3 years
Carbon steel firebox components, glass retainers, and handle assembly.
3 years
2 years
Blowers, heat sensors, switches, rheostat, wiring, and other controls.
2 years
1 year
Paint (peeling), gaskets, insulation, firebrick, and ceramic fibre blankets.
1 year
n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your
ENERZONE
dealer. Prior to your call make sure
you have the following information necessary to your warranty claim treatment:
Your name, address and telephone number;
Bill of sale and dealer’s name;
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your ENERZONE dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically and
returned to sender.
