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CHAPTER 3

Ask Away!

39

3.3 FREQUENTLY ASKED QUESTIONS
Q. I want to change my EnergyHub account information, but I can’t do

it on my Home Base. What should I do?

A. You can change your EnergyHub account information from your

online MyHub account at myhub.energyhub.net

Q. I’ve forgotten my MyHub password. How do I reset it?

A. Go to myhub.energyhub.net and follow the instructions for resetting
your password.

Q. Why is there a discrepancy between the energy cost information

presented by my EnergyHub account and the amount I am billed for by

my utility company?

A. EnergyHub provides only an estimate of your energy cost and
consumption over any given length of time. In addition, EnergyHub pro-
vides estimates based on the calendar month—your utility company may
charge on a different cycle.

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Содержание DB2-EZP

Страница 1: ...HOME BASE USER GUIDE ...

Страница 2: ......

Страница 3: ...the installation instructions and the safety information in Chapter 4 of this guide before you set up your EnergyHub system Answers to many frequently asked questions can be found in Chapter 3 of this guide or online at www energyhub com support ...

Страница 4: ...he Family 1 4 Getting Started 1 5 Connecting to the Internet 1 6 Creating Your EnergyHub Account 1 7 Connecting Appliances to Your Home Base 1 8 Creating Your Modes 1 9 Creating Your Schedule 1 10 Creating Your Vacation Schedule 1 11 Setting Up Your EnergyHub compatible Thermostat TABLE OF CONTENTS ...

Страница 5: ...mpliance Statement 4 4 Wireless Radio Use 4 5 Industry Canada Statement 4 6 Limited Warranty FIND IT QUICK 49 CHAPTER 2 Settling In 22 2 1 Viewing Information About Your Energy Usage 2 2 Checking Messages 2 3 Creating Peak Response Settings 2 4 Connecting Your Zigbee enabled Smart Meter or ERT Meter 2 5 Updating Your Home Base s Software 2 6 Shutting Down Your Home Base 2 7 Resetting Your Home Bas...

Страница 6: ... Base comes in It offers you unprecedented control over your home s energy usage and bills It s quick and easy to set up and its intuitive touchscreen interface makes managing your ap pliance and thermostat settings simpler than ever The Home Base is your first step into the world of EnergyHub The EnergyHub account you re about to set up on your Home Base will be accessible anywhere soon you ll co...

Страница 7: ...r appliances and EnergyHub compatible thermostat If you have a ZigBee enabled smart meter or ERT meter you may be able to receive whole home energy readings from your utility company Your Home Base lets you control appliances and thermostats located anywhere in your home from one central location Important Using the full range of EnergyHub s features requires access to a wireless Internet connecti...

Страница 8: ... about our family of products and our partners products as well EnergyHub Sockets and Strips Control measure and monitor household appliances using the Home Base with EnergyHub Sockets and Strips EnergyHub Sockets and Strips are the only smart sockets and power strips your Home Base can communicate with and control EnergyHub compatible Thermostats Program your EnergyHub compatible thermostat from ...

Страница 9: ...hub com for more information ZigBee enabled smart meter or ERT meter Some utility companies offer ZigBee enabled smart meter or ERT meter service Connecting your home s EnergyHub system to a smart meter or ERT meter may enable your utility company to provide your Home Base with whole home energy readings messages alerts and real time pricing information Contact your utility company directly to fin...

Страница 10: ...om Important Your Home Base must remain plugged in at all times in order to effectively monitor and control your energy usage Connect the power adapter to the jack located on the bottom of the Home Base and then plug the power adapter into a standard electrical outlet Your Home Base will turn on automatically after a few moments Since this is the first time you ve powered up your Home Base it will...

Страница 11: ...he information you need most to make wise energy decisions and presents it to you in a clear and easy to understand way Once your Home Base is up and running you re going to love checking this screen to find out how much money and energy you re saving But first we have a little just a little more work to do ...

Страница 12: ...s Internet connection so it can offer you access to in formation about your home energy usage from anywhere via your web browser smart phone or other devices To connect your Home Base to your home s wireless Internet connection tap Menu at the upper left corner of the landing screen The EnergyHub Menu will appear ...

Страница 13: ... up a touch keyboard Tap the Wi Fi icon Select your home network from the list provided If prompted enter your network password Tap Connect When you see the status message Connected under the name of your network congratulations your Home Base is connected to the Internet ...

Страница 14: ...s from anywhere you have access to the Internet To set up your account From the Menu tap the My Account icon Your Home Base will guide you through the setup process You will receive an email at the address you provided that contains the remaining steps required to set up your online account Be sure to complete those steps as soon as possible in order to activate all the features the EnergyHub syst...

Страница 15: ...me Base requires EnergyHub Sockets and Strips available separately In order to control an appliance from your Home Base the appliance must be plugged into an EnergyHub Socket or Strip Important Consult the safety information in your EnergyHub Socket or Strip User Guide before proceeding EnergyHub Strip EnergyHub Socket ...

Страница 16: ...cter code on the back of your EnergyHub Socket or Strip and write it down on the diagram included in your EnergyHub Socket or Strip User Guide Plug the Socket or Strip into the outlet you have chosen and then plug your appliance into the EnergyHub Socket or Strip ...

Страница 17: ...rting point for accessing all of your Home Base s features Return to the Home Base touchscreen From the Menu tap the Hardware icon Your Home Base will guide you through the installation of your EnergyHub Socket or Strip followed by the addition of appli ances to your EnergyHub system ...

Страница 18: ...away from home Away mode or asleep Good night mode Read on for a simple explanation of your Home Base s mode and schedule capabilities Usually before you leave for work in the morning or go to sleep at night you check to make sure you ve turned off things like the TV or stereo but you would never turn off your fridge Your Home Base s modes function takes care of all of these tasks for you at the t...

Страница 19: ...Home Base will guide you through the process Press the Away At Home or Goodnight button located above the touchscreen to activate your preferred mode Easy right Well a little effort just went a long way Next time you leave for the day or go to sleep at night just press the Away or Goodnight but ton and voilà your energy saving settings kick in automatically ...

Страница 20: ...ight buttons when you leave the house or before you go to sleep You can however tell your Home Base to switch auto matically to At Home mode according to a schedule you determine 1 9 CREATING YOUR SCHEDULE Read this section carefully Your Home Base s scheduling capability is one of your most effective tools for energy savings You can set your Home Base to automatically switch to At Home mode from ...

Страница 21: ...ghts when you don t want your Home Base to switch automatically to At Home mode Good work Now your Home Base will switch automatically to At Home mode according to the schedule you just set which you can change at any time according to your needs TIP If your schedule is the same for multiple days of the week if for example you have the same schedule Monday through Friday you can tap Edit Multiple ...

Страница 22: ...hedule To set up your vacation schedule From the Menu tap the Vacation icon Your Home Base will guide you through the process of selecting a vacation schedule NOTE Unlike your appliances your thermostat can be set up to switch automatically into Away or Goodnight mode NOTE You can only have one vacation schedule active at a time One vacation schedule applies both to your connected appliances and t...

Страница 23: ... you may need to write down the setup code found on the thermostat Return to the Home Base touchscreen From the Menu tap the Thermostat icon Your Home Base will guide you through the setup process Important During the setup process your Home Base will ask you to select a schedule for your thermostat Remember your thermostat and appliances always share a schedule Unlike your appliances however your...

Страница 24: ...22 2 1 VIEWING INFORMATION ABOUT YOUR ENERGY USAGE What s on your landing screen Instant access to the information you want most CHAPTER 2 Settling In A B C I D E H G F ...

Страница 25: ...ost for last week as measured over your Monday to Sunday Schedule E THIS MONTH Your estimated energy cost so far this month F NAVIGATION Swipe your finger to move from screen to screen the dots will tell you how many pages there are to see G SPEEDOMETER Just like your car s It tells you how much electricity you re using right now H THERMOSTAT Shows current and target temperatures for your EnergyHu...

Страница 26: ...24 What s on your appliance summary Tap the Appliances icon for a breakdown of energy usage information by appliance ...

Страница 27: ...2 Settling In 25 What s on your thermostat summary Tap the Thermostat icon to view information about your thermostat If you have multiple thermostats in stalled just swipe left or right to see each one in turn ...

Страница 28: ... you have a new message Messages allow your utility company or EnergyHub to send you important alerts and money saving information and advice based on energy usage in your home and community To check your messages From the Menu tap the Messages icon Home Base will take you to the messages screen To read a message just tap it ...

Страница 29: ...rder to help your community cope with periods of high energy demand Your peak response settings can also help you save money since energy prices typically increase during these periods To adjust your peak response settings From the Menu tap the Peak Response icon Your Home Base will guide you through the peak response setup process ...

Страница 30: ...ZigBee enabled smart meter or ERT meter may require installation by qualified utility company personnel If you have a ZigBee enabled smart meter or ERT meter your local utility company may send your Home Base whole home energy readings mes sages alerts and pricing information To set up your Zigbee enabled smart meter or ERT meter From the Menu tap the Smart Meter icon Your Home Base will guide you...

Страница 31: ...es to your Home Base over its wireless Internet connection While most updates occur au tomatically you may occasionally be prompted to initiate the update process Important Your Home Base depends on regular updates in order to deliver maximum energy savings Always be sure to install new software when prompted ...

Страница 32: ...y disengages your appliances and thermostats from the modes and schedules you have created for them To shut down your Home Base From the Menu tap the Shut Down icon Your Home Base will guide you through the shut down process Important Do not unplug your Home Base before completing the shut down process Once the shut down process is complete move it to its new location and plug it in again ...

Страница 33: ...ORY DEFAULTS Important Resetting your Home Base erases all of your EnergyHub sys tem settings You will need to re enter them after the reset process To reset your Home Base From the Menu tap the My Account icon Your Home Base will guide you through the reset process ...

Страница 34: ...g support from EnergyHub check to make sure the basics of your system are in order Is your Home Base plugged into an electrical outlet Is your Home Base connected to your home s wireless Internet connection If so check your Internet router to make sure it s working properly Did you correctly enter the three character code from the back of your EnergyHub Socket or Strip when setting up your hardwar...

Страница 35: ...nergyhub com support for help Your Home Base has no user serviceable parts 3 2 PROBLEMS YOU MAY ENCOUNTER Your Home Base doesn t respond when you try to operate the touchscreen Press the reset button on the bottom of the Home Base If the problem persists unplug your Home Base After a few minutes plug it in again ...

Страница 36: ... Fi Connection From the Wi Fi Settings screen tap Enable Wi Fi to turn Wi Fi on You don t see the name of your wireless network Wait a few seconds for the Home Base to refresh the list of networks If you still don t see your network it may be out of range or not working properly Try moving the Home Base closer to your wireless router Check that your wireless router is working by trying to connect ...

Страница 37: ...you re connected to your wireless network From the Menu tap the About icon On the About screen tap Wi Fi You should see the following information IP address Wi Fi MAC address External IP address EnergyHub com reachable OK EDX Status OK Your Home Base loses its wireless network connection Confirm that your wireless router is working properly If your wireless router is connected to your EnergyHub sy...

Страница 38: ...ance is plugged in securely to an EnergyHub Socket or Strip Check to see if your EnergyHub Socket or Strip is plugged securely into a wall outlet If the problem persists confirm that you have entered the correct three character code from the back of your EnergyHub Socket or Strip into your Home Base during Hardware setup Confirm that your appliance s power requirements fall within the range suppor...

Страница 39: ... air conditioners Each outlet on an EnergyHub Strip supports one appliance to a maximum of 5 amps making Strips ideal for smaller appliances such as lamps and televisions An EnergyHub Strip supports a maximum total load of 15 amps WARNING If your appliance exceeds the amperage supported by an EnergyHub Socket or Strip do not connect it to your EnergyHub system This poses an electrical hazard and c...

Страница 40: ...s to your Schedule only after you have tapped Done Remember your Home Base will never automatically switch your appliances into Away or Goodnight mode You must press the Away or Goodnight button to engage Away or Goodnight mode But your thermostat while it does operate according to the same schedule as your appliances can be set up to switch automatically to Away or Goodnight mode ...

Страница 41: ...password How do I reset it A Go to myhub energyhub net and follow the instructions for resetting your password Q Why is there a discrepancy between the energy cost information presented by my EnergyHub account and the amount I am billed for by my utility company A EnergyHub provides only an estimate of your energy cost and consumption over any given length of time In addition EnergyHub pro vides e...

Страница 42: ... kind This poses an electrical hazard and could result in fire or injury Q I m planning to move Will my Home Base still work in my new home A Yes Once you set up your Home Base at your new location your Home Base will continue to store information about energy used by your connected appliances and thermostats If however your Home Base is connected to ZigBee enabled smart meter or ERT meter whole h...

Страница 43: ...gyHub systems are designed so that the thermostat settings you configure from your Home Base take precedence over set tings you configure on the thermostat itself If your thermostat s user guide indicates you must make all changes from the Home Base then do so If your EnergyHub compatible thermostat is readjusting itself based on signals it receives from your Home Base the solution is to adjust yo...

Страница 44: ...to clean your Home Base or if the power cord or plug becomes frayed or otherwise damaged Make sure the power adapter s plug is pushed snugly into a wall outlet and that the adapter is attached securely to the DC connection on the Home Base 4 2 TECHNICAL SPECIFICATIONS Display 4 3 LCD color capacitive touchscreen with a 480 x 272 pixel resolution Power source Included 120V AC to 5V DC adapter Butto...

Страница 45: ...cluding interference that may cause undesired operation See instructions if interference to radio or television reception is suspected Radio and Television Interference This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules These specifications are designed to provide reasonable protection agains...

Страница 46: ...arther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio If necessary consult an experienced radio or television technician for help Important Unauthorized changes or modifications to this product could negate your authority to operate the device 4 4 WIRELESS RADIO USE This device is restricted to indoor use when operati...

Страница 47: ...alent to the original Product or 3 refund the purchase price of the Product A replacement Product assumes the remaining warranty of the original Product When a Product is exchanged any replacement item becomes your property and the replaced item becomes EnergyHub s property When a refund is given the Product for which the refund is provided must be returned to EnergyHub and becomes EnergyHub s pro...

Страница 48: ...OW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU No EnergyHub reseller agent or employee is authorized to make any modification extension or addition to this warranty If any term is held to be illegal or unenforceable the legality or enforceability of the remaining terms shall not be affected or impaired EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LA...

Страница 49: ...LY TO YOU ENERGYHUB PRODUCTS ARE NOT FAULT TOLERANT AND ARE NOT DESIGNED MANUFACTURED OR INTENDED FOR USE OR RESALE AS ONLINE CONTROL FOR EQUIPMENT IN HAZARDOUS OPERATIONS REQUIRING FAIL SAFE PERFORMANCE SUCH AS NUCLEAR FACILITIES AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS AIR TRAFFIC CONTROL DIRECT LIFE SUPPORT MACHINES OR WEAPONS SYSTEMS IN WHICH PRODUCT FAILURE COULD LEAD DIRECTLY TO DEATH PE...

Страница 50: ...ne website www energyhub com support for instructions on how to obtain war ranty service Service options and response times may vary Service options are subject to change at any time In accor dance with applicable law EnergyHub may require that you furnish proof of purchase details and or comply with registration requirements before receiving warranty service Note Data recovery is not included in ...

Страница 51: ... statement 43 Factory reset 31 Frequently asked questions 39 G Getting started 8 Goodnight mode 16 H Heavy Duty Controller 7 Home Base 5 L Landing screen 9 License Agreement 8 M Menu 10 Messages 26 Mode 16 MyHub 39 P Password 39 Peak Response 27 Problems 33 R Radio and television interference 43 Reset button 5 FIND IT QUICK ...

Страница 52: ...pdate 29 Speedometer 22 Strip 13 Support 32 Surge protection 40 T Technical specifications 42 Thermostat 21 Troubleshooting 32 V Vacation schedule 20 Viewing information about your energy usage 22 W Warranty 45 Whole home energy reading 7 Wi Fi 11 Z ZigBee enabled smart meter 7 ...

Страница 53: ......

Страница 54: ...Copyright 2011 EnergyHub Inc DOC DB2 UG 110318 ...

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