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Troubleshooting
Problem Possible Cause Prevention/Cure
Burner will not light using ignitor
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank per “Installing LP
Gas Tank” section, then turn LP gas tank valve to “OPEN”
LP gas tank is low or empty Exchange, refill or replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Battery needs to be changed Replace the “AA” battery (follow assembly step for inserting battery)
Electrode and burners are wet Wipe dry with cloth
Electrode cracked or broken - sparks at crack Replace electrode
Wire loose or disconnected Reconnect ignitor wire/electrode assembly
Wire is shorting (sparking) between ignitor and electrode Replace ignitor wire/electrode assembly
Bad ignitor
Replace ignitor
Burner will not light with match
No gas flow
Check if LP gas tank is empty
A. If empty exchange, refill or replace
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
flame height”
LP gas tank is low or empty Exchange, refill or replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turn the coupling nut about one-half to three-quarter additional turn until solid
stop.
Tighten by hand only - do NOT use tools.
Obstruction of gas flow
1. Clear burner/venturi tube
2. Check for bent or kinked hose
Disengagement of burner to valve Re-engage burner and valve
Spider webs or insect nest in burner/venturi tube Clean burner/venturi tube
Burner ports clogged or blocked Clean burner ports
Sudden drop in gas flow or reduced flame height
Out of gas Exchange, refill or replace LP gas tank
Excess flow; safety device may have been activated
1. Turn control knob to “ OFF”
2. Wait 30 seconds and light outdoor fireplace per “Lighting” section
3. If flames are still too low, reset the overfilling prevention device:
a. Turn control knob(s) “ OFF”
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knobs to (HIGH)
e. Wait one minute
f. Turn control knobs to “ OFF”
g. Reconnect regulator and leak check connections, being careful not to
fully open valve
h. Light outdoor fireplace per “Lighting” section
Irregular flame pattern, flame does not run the
full length of burner
Burner ports are clogged or blocked Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils Burn outdoor fireplace for 15 minutes and reinspect
Spider webs or insect nest in burner/venturi tube Clean burner/venturi tube
Poor alignment of valve to burner/venturi tube Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds Do not use outdoor fireplace in high winds
Low on LP gas Exchange, refill or replace LP gas tank
Excess flow valve tripped Refer to “Sudden drop in gas flow or reduced flame height”
Flashback (fire in venturi/burner tube(s)) Burner and/or burner/venturi tube is blocked Clean burner and/or burner/venturi tube
Flame seems to lose heat when burning in cold
weather - temperature below 50ºF
Ice has built up on the outside of the LP gas tank
because the vaporization process is too slow
1. Turn LP gas tank valve to “CLOSED”
2. Turn control knob to “ OFF”
3. Replace with a spare LP gas tank
4. Reconnect LP gas tank per “Installing LP Gas Tank” section
5. Follow “Checking for Leaks” section
6. Light outdoor fireplace per “Lighting” section
For assistance, please visit us at BlueRhino.com or call 1.800.762.1142.