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Troubleshooting F-17

CADJET

3D User Guide

Calling for Help

If you have tried the suggestions in this manual and still need assistance, call the ENCAD
dealer where you purchased your printer.

Before you call technical support for help, be sure that you have all of the following
information available:

Printer Information

model
firmware
revision (letter)
memory
serial number

Computer Information

model
operating system
connection (serial or parallel)

Customer Technical Support

To resolve printer problems, use the suggestions provided in this guide. If you continue to
have problems, you can get help from any of the following:

Содержание 215319-1

Страница 1: ...nscribed stored in a retrieval system or translated in any human or computing language in any form or by any means electronic mechanical magnetic or otherwise or disclosed to a third party without the...

Страница 2: ...laims whatso ever This Warranty gives Buyer specific legal rights and Buyer may also have other rights that vary from state to state This Warranty applies only to printers purchased from ENCAD or auth...

Страница 3: ...o communications User Instructions If the equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment on and off the user is encouraged...

Страница 4: ...zur berpr fung der Serie auf die Einhaltung der Bestimmungen einger umt IndustryCanada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations...

Страница 5: ...chufe apropiado para el pa s donde se use el producto es requerido para acatamiento de seguridad el ctrica L emploi d un cordon surmoul HAR estim 10A 250V CA avec la configuration de la fiche convenab...

Страница 6: ...included with your printer Quick Start Guide Tells you how to assemble and install the printer s hardware TwoCD ROMs One CD ROM contains sample images The other CD ROM contains this guide Maintenance...

Страница 7: ...e options 2 1 Important notes about image size vs dpi 2 2 Color mode 2 3 Quality modes 2 3 Choosing feed media options 2 4 End of media 2 4 Media counter 2 5 Choosing paper options 2 6 Supply Type 2 6...

Страница 8: ...sizes A 1 SIMM installation A 1 Serial Communications and Cabling B 1 RS 422 cable requirements B 1 Setting serial communications parameters B 2 Setting the baud rate B 2 Setting the parity bit B 2 Me...

Страница 9: ...T 3D User Guide Troubleshooting F 1 Troubleshooting quick list F 1 Isolating problems F 1 Printer Health F 2 Data Transfer F 12 Application Software F 15 Calling for Help F 17 Customer Technical Suppo...

Страница 10: ...dramatic impact of high fidelity images Printing Wide format inkjet printers let you create printed pieces the length of a roll of media up to 300 Only Extreme Color Printing combines the technical s...

Страница 11: ...a demonstration of your printer s capabilities or sample output If so you are aware of the superb color graphics which can be obtained and the variety of papers and films you can use Note however tha...

Страница 12: ...o install them Use only ENCAD brand ink refills and cartridges Drawings containing both black and color elements require alignment of the cartridges to each other See the Quick Start Guide for details...

Страница 13: ...e right software The quality of the software driver or the RIP can be very important especially when printing continuous tone images or 3D renderings Error diffusion or stochastic screening algorithms...

Страница 14: ...at least 10 12 MB and were created from drum scanned transparencies The better CDs have images of 28MB or more stored in a TIFF format These are preferable for great quality prints If you use a file...

Страница 15: ...s down the RIP and adds no quality to the image Consequently choosing the right resolution for the output print size and thus the amount of scaling needed after scanning will determine what the optimu...

Страница 16: ...rrection must be made manually using histo gram adjustments Sharpening using UnSharp Mask all scanned images even images scanned on the most expensive drum scanners need to be sharpened The best digit...

Страница 17: ...gned for photos 8 Ink and Media Using the right ink and media is a much bigger factor in print quality than most inkjet users realize It takes many months of using a printer before a user begins to un...

Страница 18: ...gnment are key to producing images that exhibit the best of what a printer is capable of Printer wiping stations must be kept clean so that heads stay clean Cartridges need to be aligned and checked t...

Страница 19: ...es the printer to print a listing of its current settings Be sure to have paper loaded before you start Choosing print mode options Your printer offers several print modes which let you make tradeoffs...

Страница 20: ...etting in the Print Mode menu is set to 300 dpi The dpi setting refers to the resolution at which your image is created not the resolution at which it is printed Image file resolution Printer dpi sett...

Страница 21: ...printed with these modes Draft This mode generally is used when speed is more important than quality Use it to check position layout color etc It will rarely be used for finished quality images This i...

Страница 22: ...ween the feeder roll and the platen After 20 seconds the printer enters pause mode just as if the you had pressed PAUSE from the main menu The printer will remain in pause mode until you press PAUSE w...

Страница 23: ...ou are ready to remove the roll you can print the estimated amount of media remaining on the roll When you reload this media you can use this figure to enter into the printer s front panel display The...

Страница 24: ...d Margins Auto Load Delay Auto Cut Save Media Auto Wipe Note Media feeding and loading are described in the Quick Start Guide SupplyType This setting allows you to select your supply options The avail...

Страница 25: ...on the loaded media s width Be sure that the media you load is wide enough to accommodate the image If extra length is required use roll media If the media is smaller than the image the image may be t...

Страница 26: ...6 B 12 0 x 18 0 10 8 x 16 8 11 6 x 17 6 C 18 0 x 24 0 16 8 x 22 8 17 6 x 23 6 D 24 0 x 36 0 22 8 x 34 8 23 6 x 35 6 E 36 0 x 48 0 34 8 x 46 8 35 6 x 47 6 U S ENGINEERING B 11 0 x 17 0 9 8 x 15 8 11 6...

Страница 27: ...x 21 4 17 6 x 21 8 D 24 0 x 36 0 22 8 x 33 4 23 6 x 33 8 E 36 0 x 48 0 34 8 x 44 0 35 6 x 44 4 U S ENGINEERING A 8 5 x 11 0 7 3 x 8 4 8 1 x 8 8 B 11 0 x 17 0 9 8 x 14 4 10 6 x 14 8 C 17 0 x 22 0 15 8...

Страница 28: ...ed make sure that you align the media accurately using the guide on the right of the platen so that the ink doesn t exceed the edge of the media Cut sheet maximum printing area Normal 0 59 15 mm margi...

Страница 29: ...ter automatically cuts the media when the image is complete Be sure the image is dry before cutting turn on the dryer and or specify a Dry Time See Setting a Dry Time in this chapter for the procedure...

Страница 30: ...you don t have to reconfigure the printer each time you print an image You can define up to eight different combinations of options and save them with a user number ranging from 1 8 Select the user n...

Страница 31: ...e Japanese and Korean To choose a language 1 Press Setup User Setup Language 2 Choose the language to display 3 Press OK Choosing ink options Ink reduction Ink reduction lets you reduce the percentage...

Страница 32: ...play either MAX or OFF These settings are saved in the printer If you change to a different type of ink you may need to change the heater settings to accommodate the new ink type If you are working in...

Страница 33: ...e brightness of the control panel The range is 1 16 where 16 is less contrast The default is 8 Note that if brightness is set too high you may not be able to see the text displayed on the control pane...

Страница 34: ...1 TO 8 SAVE USER 1 1 TO 8 UNITS SELECT ENGLISH METRIC LANGUAGE ENGLISH GERMAN FRENCH ITALIAN SPANISH PORTUGUESE JAPANESE CHINESE KOREAN DRY TIME 0 0 10 0 20 60 00 BAUD RATE 9600 19200 38400 PARITY BI...

Страница 35: ...complex raster and vector images Features Prints raster and vector data Automatically tiles prints and allows overlap adjustment Supports various print sizings Allows viewing editing of final raster...

Страница 36: ...om your application package is scaled for the intermediate file Leave this Scaling at 100 and let the driver scale your data for you Default scaling is 100 Modify this in the Plot Layout dialog of the...

Страница 37: ...Paper Size for your printer Select from the pull down menu Copies Enter the number of copies desired Properties Opens a dialog which lists the properties of the currently selected printer Click on an...

Страница 38: ...ult It separates halftone screening with the same frequency angle Best setting for inkjet printers Advanced Brings up the Color Adjustment dialog to configure halftone gamma correction brightness and...

Страница 39: ...or not the plotter cuts the plot at the end Media Standard Select the standard you are using Dry Time Select the number of seconds desired Use Plotter Panel Settings Determines whether certain printin...

Страница 40: ...Correction Affects all data in the print both raster and vector Lightens or darkens each toner individually or all four toners together Unlock a toner by clicking the lock symbol and then moving the...

Страница 41: ...n to merge image and vector data colors when printed Annotation dialog Axis Outline tab Plot axes are rulers around the data of the plot Axes are placed in margins around the plot whose x and y dimens...

Страница 42: ...rovide the maximum possible image area on the media Expanded margins are indicated by the word expand in the media size Normal margins provide a larger border area around the image When media size is...

Страница 43: ...some plotter models the 600 dpi choice is unavailable when the plotter is set for Colors Some printer models might require ink reduction at 600 dpi Select Custom Properties to set ink reduction Addit...

Страница 44: ...in both ENCAD RTL mode and HPGL 2 mode In HPGL 2 mode the printer can randomly mix HPGL 2 vector and raster data subject only to the limit of memory available in the printer If you have trouble plotti...

Страница 45: ...i Driver Notes 1 For RTL only plots test pages and calibration plots may not plot if there is insuffi cient computer memory Users will get a screen message saying the plot is not possible The problem...

Страница 46: ...log box click the Device and Default Selection button click on the ENCAD driver and click OK 3 From the Plot Configuration box click the Pen Assignments button to set pens for each color in your AutoC...

Страница 47: ...drawing application whether you re printing in color or monochrome and what type of media you re using Each print mode directly affects the printing speed and quality of the image you print so you sh...

Страница 48: ...l Rotation Ink Limit l l Exit l Palette select Palette select lets you choose either the HPGL 2 or AutoCAD palette Both palettes allow 256 active colors with eight colors predefined The predefined col...

Страница 49: ...y print one plot From the printer s front panel you can specify additional copies using the Reprints menu Enable Auto Cutter With Control set to Printer the printer will ignore EC commands in the plot...

Страница 50: ...a regardless of whether Nesting is enabled If Rotate is set to 0 the plot will not be rotated The Control function does not override the RO command in the plot file Note Rotation is supported for HPGL...

Страница 51: ...rther jobs can be fitted across the page Nest timeouts are governed by the Nest Time parameter which is set via the printer s front panel If the printer runs out of memory the current nest will be pri...

Страница 52: ...From the main menu press Setup Menu HPGL 2 menu Nesting Menu 2 On the Nesting menu choose Nest On or Off and press OK Nest wait time Nesting Wait Time is the amount of time the printer waits for the...

Страница 53: ...nu HPGL 2 menu Ink Limit 2 In the Ink Limit menu choose On and press OK HPGL 2 Test File To assist in diagnosing potential problems with your printer we have placed an HPGL 2 test file in the printers...

Страница 54: ...ing procedures describe how to remove the right cover remove any currently installed SIMM s install new SIMM s and replace the cover You will need a 2 Phillips screwdriver to complete the procedures A...

Страница 55: ...y to the outside away from the SIMM 2 Push over and pull out being careful not to damage the fingers on the top To install the new SIMM 1 Insert at a 45 degree angle and slowly push the SIMM to a 90o...

Страница 56: ...5 TXD 6 GPI 7 RXD 8 Mini Din 8 Plug 2 TXD 3 RXD 4 RTS 5 CTS 6 DSR 7 GND 8 DCD 20 DTR 22 RI DB 25S Female 3 TXD 2 RXD 7 RTS 8 CTS 6 DSR 5 GND 1 DCD 4 DTR 9 RI DB 9S Female Serial Communications and Ca...

Страница 57: ...rate Baud rate is the data transmission rate in bits per second between your computer and the printer The Serial Communications menu lets you select from the following baud rates 9600 19200 38400 To s...

Страница 58: ...in bold are the default option Main menu at a glance Main Menu Load Media Cut Pause Reset Feed Media Menu Forward Media Counter Display Counter Backward End of Media Exit Setup Menu Print Mode Menu Pa...

Страница 59: ...setting end of media and entering displaying media length values Pause provides access to further options for canceling print jobs reinitializing the printer or examining the job Reset clears the pri...

Страница 60: ...of a roll of media can be entered and the media counter reset Display Counter displays a screen where the current value of the media length can be viewed and printed on the media Backward moves media...

Страница 61: ...uto Cut On Off Save Media On Off Auto Wipe On Off Exit User Setup Menu Select User 1 8 1 Save User 1 8 1 Units Select English Metric Language English German French Italian Spanish Portuguese Japanese...

Страница 62: ...ures User Setup Menu provides access to options for defining and saving user settings Ink Option Menu provides access to options for setting ink reduction ink preheat dryer on off and dry time Serial...

Страница 63: ...r Expanded margins Auto Load Delay provides access to a further menu to change the delay between when the media is positioned for loading and when loading occurs This allows users to adjust the media...

Страница 64: ...rmines whether certain printing parameters are set in the soft ware application or overriden by the printer s fron panel display Rotation provides access to a further menu to enable rotation and set t...

Страница 65: ...User 1 Units select provides access to a further menu to choose the calibration units English or Metric Language provides access to a further menu to select the language used for the display Choose fr...

Страница 66: ...Then you can set the ink preheat value for each cartridge Options are 4 off to 3 max Dry time provides access to a further menu to select the dry time in the range of 0 seconds default to 60 minutes W...

Страница 67: ...Color Calib Menu Calibration Menu Use Calib XY On Off Paper Axis Test Color Db Menu Paper Axis 32 00 34 00 33 00 default Open Jet Menu Display settings Print settings Service menu Servo PWM Test Serv...

Страница 68: ...lor Calib Menu provides access to further menus for printing the color calibration test pattern and for entering values determined by examining the test patterns Calibration Menu provides access to a...

Страница 69: ...ertical alignment of the yellow cartridge Calib Print Test prints the Current Heads Horizontal and Vertical test patterns Cyan Horizontal provides access to a further menu in which you can set a value...

Страница 70: ...cs Menu Cartridge Info l l Test Print l l Exit l Calibration Menu provides access to calibration options Diagnostics Menu provides access to a further set of menus for performing diagnostics tech supp...

Страница 71: ...width Y axis variation 0 06 0 024 6mm BUFFER Two 72 pin 32 bit wide DRAM sockets 64 MB standard User upgradeable to 128 MB 60 ns or faster ENCAD approved INTERFACES Bidirectional Parallel IEEE 1284 R...

Страница 72: ...JET 3D User Guide DIMENSIONS Height with stand 44 112cm Width 71 196cm Depth 28 71cm Weight assembled printer stand 101 lbs 45 kg Print width 11 min to 36 max printable with 0 20 inch 5mm margin on ea...

Страница 73: ...ssage and the sequence of events leading to the message so that you can describe the problem to technical support personnel If the Servo shutdown message displayed cycle the printer s power to clear t...

Страница 74: ...p functioning Unrecognized ink type Be sure the cartridge is the correct cartridge for your printer model Your printer will not work with cartridges from other models Ink type information is stored on...

Страница 75: ...late problems to either the printer computer printer interface or application software using the following procedure 1 Turn the printer OFF then ON 2 Load media then run a prime to assure that all jet...

Страница 76: ...of the particular vendor Printer Health Printer will not turn on Make sure the power cord is securely attached to the printer and plugged into an operat ing outlet Make sure the power switch is turne...

Страница 77: ...ownloaded from the ENCAD web site In Windows 95 98 you can use the EFPU available on the System CD Slow printing under Windows Windows applications naturally print slower than DOS applications Be sure...

Страница 78: ...check the encoder strip for visible damage clear plastic strip under the trailing cable tray and above the belt Refer to the figure which follows Printer front view Encoder strip under second trailin...

Страница 79: ...Check that the quick release fitting connection to the ink reservoir is secure Check whether contaminants have blocked the ink delivery lines If necessary flush the lines with distilled water then rep...

Страница 80: ...and reinstall cartridge repeat prime Do not use alcohol on the jet area Clean service station clean cartridge again repeat prime Clean cartridge electrical contacts using a cotton swab moistened with...

Страница 81: ...tached between the parallel port on the printer and the parallel port on the host computer 2 From a DOS prompt type GO xxxx ROM and press ENTER Note For NT systems click on Start Programs Command Prom...

Страница 82: ...th other solutions Refer to the following chapters for details Prime see Quick Start Guide Clean see Maintenance Guide Calibrate see Quick Start Guide Replace see Maintenance Guide No print appears Ch...

Страница 83: ...been drawn into the cartridge during extended operation Add 5 ml of ink and reinstall the cartridge Colors print as monochrome Be sure the Color Mono mode is set correctly To change a specific drawing...

Страница 84: ...ters to warm the cartridge in these non printed areas the change in temperature and therefore ghost ing is minimized Refer to the figure below which illustrates cartridge heat vs spot size STEPS TO MI...

Страница 85: ...u are printing a C size image choose D size paper Be sure to set Save Media to ON This stops the printer from scrolling the full paper height Jagged vertical lines Prime clean calibrate or replace car...

Страница 86: ...ou will need to determine whether the problem is in the network Try connecting the printer directly to your computer and send the file again Parallel printing doesn t work Some UNIX workstations have...

Страница 87: ...pport Matrix This is a raster driver similar to MacPlot Raster but it includes a cable that converts serial to parallel This cable is connected to the Macintosh s printer port serial and to the printe...

Страница 88: ...following How is NIS or NIS set up at the site Do you need to take additional steps to allow the print servers and print clients to communicate with each other If your site is not running NIS or NIS...

Страница 89: ...If this prints correctly your problem may be with your Win dows driver or Windows setup Difficulty generating prints ranging from A to D size Many software applications limit the maximum print size t...

Страница 90: ...sizes beyond 36 x 36 inches to a maximum of 150 feet x 150 feet Due to a limitation in the HP DesignJet 650C Series printers driver the maximum attainable page size is approximately 55 x 55 inches La...

Страница 91: ...hnical support for help be sure that you have all of the following information available Printer Information model firmware revision letter memory serial number Computer Information model operating sy...

Страница 92: ...9303 No American Sales 800 45 ENCAD ENCAD France Customer Support 011 33 1 305 10041 Customer Support FAX 011 33 1 305 17080 ENCAD Germany Customer Support 011 49 89 609 5540 Customer Support FAX 011...

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