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Ethernet Extension Experts
T
ECHNICAL
S
UPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and
distributors. All support requests are processed through the online support portal. This allows
us to provide assigned support ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one.
Please use this support website as your first source for help as it contains an on-line knowledge
base of articles, documentation, FAQ's and other problem-solving resources. This web-based
support resource provides the quickest solution to the most common technical support issues.
World Wide Web Site
http://support.enableit.com
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User") that,
for the four (4) year period commencing on the date the Product was purchased (the "Warranty
Period"), the Product will be substantially free from defects in materials and workmanship under
normal use and conditions.
Electrical damage is not an item that is covered under this
warranty, extended warranties or Advanced Replacement Program (AREP).
In order to obtain an authorized RMA approval, the End User must complete the required
information online located at
http://support.enableit.com
. If you have questions or difficulty
completing this information you may contact the Customer Care Team at 888-309-0910
between the hours of 8:00 a.m. and 5:00 p.m. PT.
Please ship Authorized RMAs to:
Enable-IT Processing Facility
16600 Harbor Blvd, Suite I
Fountain Valley, CA 92708-1363
Returning Products for Refund
Enable-IT, Inc. offers a generous 45-Day refund on a single Ethernet Extender Kit only,
and is subject to a 15% Restocking Fee. Shipments without a valid or authorized RMA
number, or sent to our corporate Las Vegas address, can be refused and / or billed for
additional shipping.
