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To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.com. To provide
warranty service, your dealer will need your name and address, purchase date and serial number, and the nature of the problem with
the fireplace.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. This list
changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please NOTIcE: Master Parts Distributors are independent businesses that stock the most commonly ordered Original Equipment
repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems.
MASTEr PArTS DISTrIBuTor lIST
Parts Not under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu-
tors list. For best results, the
service person or dealer
should order parts through the distributor. Parts can be shipped directly to the
service person/dealer
.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is
required
for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number and Serial Number from the
name plate on your equipment. Then determine the Part Number (
not
the Index Number) and the Description of each part from the fol-
lowing illustration and part list. Be sure to give all this information . . .
Fireplace Model Number
Part Description
Fireplace Serial Number
Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, fires and all causes beyond our control.
HoW To orDEr rEPAIr PArTS
Dey Distributing
1401 Willow Lake Boulevard
Vadnais heights, MN 55101
Phone:
651-490-9191
Toll Free:
800-397-1339
Website:
www.deydistributing.com
Parts: Heater, Hearth and Grills
F. W. Webb company
200 Locust Street
Hartford, CT 06114
Phone:
860-722-2433
Toll Free:
800-243-9360
Fax:
860-293-0479
Toll Free Fax:
800-274-2004
Websites:
www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
East coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone:
732-870-8809
Toll Free:
800-755-8809
Fax:
732-870-8811
Website:
www.eastcoastenergy.com
Parts: Heater, Hearth and Grills
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