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EMPI Active
User Guide
14
EMPI Active
User Guide
Detailed Instructions
continued
End the Therapy Session
To end a therapy session, press and hold
1.
for at least 1 second.
The blue light will first glow steadily for a few seconds and will then flash four
times. This is the “goodbye” signal; while it is flashing, you cannot change the set-
tings. Your Empi Active device is now turned off.
Carefully remove the electrode or specialized wrap from your skin.
2.
(Leave the device connected to the specialized wrap unless you need
to recharge the device.)
Follow the instructions on the electrode or specialized wrap package
3.
for storage.
Clean your skin with mild soap. If needed, use adhesive remover to remove
4.
gel/adhesive from your skin.
Use skin cream to moisturize your skin after removing the electrode or
5.
specialized wrap.
Store the components in your carrying bag.
6.
Maintenance
Check the unit before each use for signs of wear and damage. Replace electrodes
or specialized wrap as required. Send damaged units back to Empi for repair, as
explained in the
“Warranty,”
section beginning on page 21 of this user guide.
Cleaning
Use a damp cloth moistened with mild soap and water to clean the exterior of the
device. Use of other cleaning solutions may damage the case. Never immerse the de-
vice in water or other liquids. Do not use cleaning fluids or solvents to remove stains
or dirt. These liquids may damage the plastic case and the connector. Note: Refer to
electrode or specialized wrap package for care instructions.
Device Storage
If you will not be using your Empi Active device for two weeks or more, place it in its
carrying bag and store it in a dry location. The non-removable battery in your Empi
Active device will slowly lose its charge in storage. You should recharge the battery
at least every six months. The battery can lose its capacity to hold a charge when it
is stored for a long time. You can renew its capacity to hold a charge by charging and
discharging it several times. If your battery does not retain a charge during standard
operation, contact Empi Customer Service at 800.328.2536.
Disposal
Dispose of the unit according to national, state, and local regulations. If needed, ship
the used device, postage prepaid, to the Empi Service Center for proper disposal or
recycling, as explained in the
“Warranty,”
section beginning on page 21 of this user
guide. Please enclose a note indicating that the item is being returned for disposal
or recycling. Outside of North America, contact your authorized Empi distributor, or
contact Empi directly at 651.415.9000.
Detailed Instructions
continued
Troubleshooting
If you cannot solve your problem using this troubleshooting section, call Empi
Customer Service at 800.862.2343.
Problem
Possible Cause
Solution
Device is on, but no
stimulation is experienced
Device not properly
connected to electrode or special-
ized wrap
Confirm connection between device
and electrode or
specialized wrap is secure
(see page 9 or 12)
During stimulation, blue light begins
flashing and then unit turns itself off
Low battery
Charge battery
When device is turned on, blue light
flashes and unit won’t turn on
Low battery
Charge battery
Stimulation weak even
though battery is charged
Dried out, contaminated, or incor-
rectly placed electrode or specialized
wrap
Verify correct electrode or specialized
wrap position with a healthcare pro-
fessional – OR – replace electrode or
specialized wrap
Stimulation stops even
though battery is charged
Poor electrode or specialized wrap
contact – OR – damaged or worn
electrode or specialized wrap
Reapply electrode or specialized
wrap, securing it firmly – OR –
replace electrode or specialized wrap
Though battery is charged, stimula-
tion weakens within minutes of
starting treatment
This is a normal
adaptation of your body
Increase intensity
Stimulation is
uncomfortable
Intensity is too high – OR – damaged
or worn electrode or specialized wrap
Decrease intensity – OR –
replace electrode or
specialized wrap
Stimulation is ineffective
Improper electrode or specialized
wrap placement
Reposition electrode or
specialized wrap
Intermittent stimulation
output
Electrode or specialized wrap life has
been exceeded
Replace electrode or
specialized wrap
Replacement Parts
The following replacement parts can be ordered from Empi at 800.328.2536.
Part
Part Number
Empi Active Kit
199611-001
Empi Active device
199609-001
Carrying Bag
096533
Battery Charger
200049
User Guide
360372-001
Note:
For replacement of electrodes or specialized wraps,
contact Empi at 800.328.2536.
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