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Sign of Trouble
If you are experiencing any of the issues below, call customer service at
1-888-885-6677.
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The meter doesn't power on when the new test strip is inserted into the meter.
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The meter doesn't power on when you replace the batteries.
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The meter doesn't show the test result after the test is completed.
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The LCD does not display correctly or is distorted after changing the batteries.
If you encounter any issues including the ones mentioned above, call
customer service at 1-888-885-6677.
Important Safety Instruction
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Blood glucose meters are at high risk of contamination with blood-borne pathogens
such as Hepatitis B Virus (HBV), Hepatitis C Virus (HCV), and Human
Immunodeficiency Virus (HIV).Transmission of these viruses from user to user has been
documented due to contaminated blood glucose devices. Accordingly, cleaning
and disinfecting meters between users can prevent the transmission of these viruses
through indirect contact.
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The meter and lancing device are for single patient use. Do not share them with
anyone including other family members. Do not use on multiple patients.
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All parts of the kit are considered as biohazards. The system may transmit infectious
diseases, even after it has been cleaned or disinfected.
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If the meter is being operated by a second person who is providing testing assistance
to the user, the meter and lancing device should be disinfected prior to use by the
second person.
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References
1. FDA Public Health Notification: Use of Fingerstick Devices on More than One Person
Poses Risk for Transmitting Blood Pathogens:Initial Communication (2010)
http://www.fda.gov/MedicalDevices/Safety/AlertsandNotices/ucm224025.htm
2. CDC Clinical Reminder: Use of Fingerstick Devices on More than One Person Poses a
Risk for Transmitting Blood-borne Pathogens (2010)
http://www.cdc.gov/injectionsafety/Fingerstick-DevicesBGM.html
