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8 0 Troubleshooting
Trouble
Probable cause
Solution
UPS nonresponsive
(No alarm and no light)
UPS is powered off
Press ON/OFF button for two (2) seconds.
Battery is defective
Replace the battery.
UPS fault
Contact Tech Support.
The UPS is always on
battery mode
Power cord is loose
Re-plug the power cord.
Input breaker or fuse is open
Before reconnecting equipment, please verify that the load matches the
UPS capability specified and output has short circuit protection. Reset
the breaker or replace the fuse.
Actual backup time
cannot be achieved
Battery voltage is too low
Charge the battery at least eight (8) hours.
Overload
Remove some unnecessary loads. Before reconnecting equipment.
Please verify that the load matches the UPS capability specified in specs.
Battery defect
Replace the battery.
UPS fault or charger failure
Contact Tech Support.
Fault code displayed
Overload
Remove some unnecessary loads. Before reconnecting equipment.
Please verify that the load matches the UPS capability specified in specs.
UPS short-circuit
Contact Tech Support.
UPS over temperature
Remove some unnecessary loads. Before reconnecting equipment.
Please verify that the load matches the UPS capability specified in specs.
Make sure the UPS is installed in a protected area that is free of excessive
dust and has adequate air flow. Place the UPS away from other units at
least 20 cm to avoid interference. For best performance, keep the indoor
temperature between 0
°
C and 40
°
C.
