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Troubleshooting Guide
12. LIMITED WARRANTY
Emerson Radio Corp. warrants this product to be free from
manufacturing defects in original material, including original
parts, and workmanship under normal home use and conditions
( manufacturing defect”) for a period of one (1) year from
date of original purchase in, and if used in the United States.
Should service be necessary under this warranty, Emerson will
provide the following at our Return Repair Facility provided the
manufacturing defect is verified along with the date of purchase:
*
Repair service for one (1) year from date of original
purchase at no charge for labor and parts.
To Receive Authorization to Return a Defective Item, please
contact Emerson Customer Service at 1-800-898-9020. Have
your Model number, Serial Number and dated Proof of Purchase
with you when you call.
“
In the event the product must be returned to Emerson:
*
Pack the unit in a well-padded heavy corrugated box. Please
insure the item is well padded to avoid damage while in transit
back to our facility. If the item incurs damage, it will NOT be
replaced and the consumer will be responsible for return
freight costs to receive their same unit back.
*
Enclose your check or money order payable to Emerson Radio
in the amount of $10 to cover return shipping and handling costs.
*
Enclose a note with your name, address, phone number, Return
Authorization number and brief reason for returning the unit.
*
Enclose a copy of your proof of purchase (warranty service will
not be provided without dated proof of purchase).
*
Ship the unit prepaid via UPS or parcel post (SHIP INSURED
and obtain a tracking number).
