MAN-70007, Rev B, 02-20-2016
Page
30
of
31
PowerMax Innovation Inc.
1243 Reamwood Ave.,
Sunnyvale, CA 94089
Tel.: 408-541-0888; Fax. 408-541-1886
7.3 EQUIPMENT RETURN PROCEDURE
Should such an event arise that the Amplifier requires repair or calibration, it is recommended that the
reader follows the Equipment Return Procedure so the equipment can be repaired or calibrated and
returned in an efficient and timely manner.
7.3.1 Request a RMA Number
Contact the
The EMC Shop
Service Department either in writing or by calling 408-541.0888 and
request a Return Material Authorization (RMA) Number. The RMA Number is the method
The EMC
Shop
uses to prepare its' services for returned material in transit and acts as a tracking document for the
returned material through the repair or calibration process. The RMA also documents the customers'
specific instructions or reason related to the return of the material.
7.3.2 Return All Accessories
In the interest of saving time and expediting the repair or calibration process, return all the associated
accessories described in Section 1.0 when returning the equipment for repair or calibration. In many
cases, a faulty accessory could give an illusion that the equipment itself has failed. For this reason it is
important to return the all the accessories with the equipment. It is also
the EMC Shop
's policy to
verify performance of all associated accessories of Section 1.0 before returning the equipment to
service.
7.3.3 Packaging The Equipment
When returning equipment to the manufacturer, always wrap each accessory separately
and provide sufficient protective material around each item to prevent damage from handling and
shipping conditions.
7.3.4 Reference The RMA Number
As detailed in Paragraph 7.3.1, always reference the
EMC Shop
assigned RMA Number on your
Packing List and Purchase Order and also when any inquiries are made.
THE EMC SHOP, 7401 GALILEE RD.
#160 ROSEVILLE, CA 95678
844.423.7435
WWW.THEEMCSHOP.COM
© THE EMC SHOP, LLC
