Embest AM3517, Руководство пользователя

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Technical support & Warranty Service
Embest Info&Tech Co.,LTD., established in March of 2000, is a global provider of embedded
hardware and software. Embest aims to help customers reduce time to market with improved quality by
providing the most effective total solutions for the embedded industry. In the rapidly growing market
of high end embedded systems, Embest provides comprehensive services to specify, develop and
produce products and help customers to implement innovative technology and product features.
Progressing from prototyping to the final product within a short time frame and thus shorten the time to
market, and to achieve the lowest production costs possible.
Embest insists on a simple business model:
to offer customers high-performance, low-cost products with best quality and service. The cotent below
is the matters need attention for our products technical support and warranty service:
Technical support service
Embest provide one year free technical support service for all products from Embest. Technical support
service covers:
 Embest embedded platform products software/hardware materials
 Assist customers compile and run the source code we offer.
 Solve the problems accurs on embeded software/hardware platform if users follow the
instructions in the documentation we offer.
 Judge whether the product failure exists.
Special explanation, the situations listed below are not included in the range of our free technical
support service, and Embest will handle the situation with discretion:
 Software/Hardware issues user meet during the self-develop process
 Issues happen when users compile/run the embedded OS which is tailored by users themselves.
 User’s own applications.
 Problems happen during the modification of our software source code
Maintenance service clause
1. The products except LCD, which are not used properly, will take the warranty since the day of the
sale:
PCB: Provide 12 months free maintenance service.