Warranty
Except as limited here, this product warranty covers any defect in
material or workmanship with the Embertec® Emberpulse™. If the initial
purchase is by a utility or other entity that will not itself be using the
device, this warranty is transferable to any customer of such entity who
subsequently owns the device who will then be the End User. Otherwise,
this warranty is not transferable.
This warranty runs for two years from the date of installation of the
Embertec® Emberpulse™.
Subject to the limitations set forth herein, we will elect (at our option) to
either repair or replace the defective device. Products may be replaced
by refurbished goods of the same or equivalent type. We will ship the
repaired or replacement device to you, and pay for those shipping costs.
This warranty does not cover any damage to the Embertec® Emberpulse™
caused by improper use, accidents, acts of God (such as lightning
strikes, floods or earthquakes), or normal wear and tear. For purposes
of this warranty, “improper use” means not installing or operating the
device in accordance with the manual. This warranty is void if there is
evidence of the product being tampered with by unauthorized persons.
Any incidental, consequential, special or other indirect damages are not
recoverable under this warranty. Some states do not allow the exclusion
of incidental or consequential damages, so the foregoing limitation may
not apply to you.
To request service under this warranty for your Embertec® Emberpulse™,
contact our customer service team by calling
800.838.9659
or by
email at
and provide us with a brief
description of the problem.
This warranty gives you specific legal rights. You may also have other
rights which vary from state to state.
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