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16
Problem To Check
the embertec emberplug™
aV is not receiving power.
the embertec emberplug™ aV
is not powering down my
equipment in standby mode.
the smartsensor flashes
frequently during normal
operation.
• the protected light is on.
• ensure the equipment is plugged into the 'Power
saver' socket, not into the ‘always On’ socket.
• the embertec emberplug™ aV has not
detected the equipment is in standby. Please
repeat this process by switching on the
audio Visual (aV) component again, waiting
10 seconds, and switching off again making
sure all appliances are in standby mode.
• this may be an indication of unwanted
infrared activity in the area. Please check
the immediate area for infrared devices
that maybe interfering with the embertec
emberplug™ aV, such as compact fluorescent
lights, computers, mobile phones, and other
portable consumer electronic devices and:
• Move the smartsensor to another location that is
within line of sight and normal operation range of
your audio Visual (aV) equipment remote controls.
the Led on the main body of
the embertec emberplug™ aV is
flashing, but my smartsensor
Led does not work (when
plugged in and powered on).
• Please check your smartsensor connection to
the embertec emberplug™ aV by:
• ensuring the smartsensor cable is safely
and securely connected to the side of the
embertec emberplug™ aV, and;
• Press the button on the top of the smartsensor
when plugged into the embertec emberplug™
aV with the embertec emberplug™ aV switched
on. if the Led does not flash whenever you
press the button, it may be evidence of a faulty
smartsensor or connection.
the embertec emberplug™ aV
has stopped working.
• Unplug all the appliances connected into the
embertec emberplug™ aV adaptor and then
unplug from the wall socket. then reconnect
everything again.
the tV keeps turning off
after 1 hour.
• the smartsensor default setting for active
Powerdown™ is 60 minutes.
• Please see “Changing SmartSensor setting
for Active Powerdown™” to change active
Powerdown™ to 1 or 2 hours.
Troubleshooting Guide