CLEANING AND MAINTENANCE
• Keep the area around the log set clean and clear of
debris.
• Occasionally, you may use a soft bristle brush to
clean logs.
• Periodically inspect the air mixer and burner tube for
foreign matter blocking the air
inlet and flame holes.
SERVICE HINTS
When Gas Pressure is Too Low
• Once every year a quali
fi
ed agency or cert
ified
chim-
ney sweep should examine and clean the venting
system of the fireplace.
• pilot will not stay lit
• burners will have delayed ignition
•
heater will not produce specified
heat
• propane/LP gas supply may be low
If you suspect your gas pressure is too low, contact
your gas provider and request that it be tested.
WARNING: Turn off log set and let cool before servicing. Only a qualified service persn should
TROUBLESHOOTING
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When attempting to ignite with a
match, pilot will not light.
1. Gas supply turned off or
equipment shutoff valve
closed.
2. Control knob not in PILOT
position.
3. Control knob not pressed in
while in PILOT position.
4. Air in gas lines when in-
stalled.
5.
6.
Pilot is clogged.
Low/incorrect gas pressure.
1. Turn on gas supply or open
equipment shutof f valve.
2. Turn control knob to PILOT
position.
3. Press in control knob while
in PILOT position.
4. Continue holding down con
-
trol knob. Repeat igniting op -
eration until air is removed.
5.
6.
Clean pilot (see Cleaning
and Maintenance, above)
or replace pilot assembly .
Check/replace gas regulator.
Pilot lights but
fl
ame goes
out when control knob is
released.
1. Control knob not fully
pressed in.
2. Control knob not pressed in
long enough.
3. Equipment shutoff valve not
fully open.
1. Press in control knob fully.
2. After pilot lights, keep con-
-
trol knob pressed in 30
seconds.
3. Fully open equipment shut
-
off valve.
4. Pilot flame not touching
thermocouple, which al
-
lows thermocouple to cool,
causing pilot
fl
ame to go
out. This problem could be
caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged
pilot
5. Thermocouple connection
loose at control valve.
6. Thermocouple damaged.
7. Control valve damaged.
4. A) Contact local natural gas
company.
B) Clean pilot (see Cleaning
and Maintenance, above)
or replace pilot assembly.
5. Hand tighten until snug, then
tighten 1/4 turn more.
6. Replace thermocouple.
7. Replace control valve.
Burner does no t ligh t after
pilot is lit.
1.
Burner orifice clogged.
2. Inlet gas pressure is too
3. Thermocouple leads dis -
connected or improperly
connected.
1.
Clean burner orifice.
2.Contact local natural or
propane/LP gas company.
3.Reconnect leads.
21
TECHNICAL SERVICE
For operational questions or technical service, call toll free (800) 229-5647. Be sure to have your model
number availible when calling.
low.
service and repair log set.
