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Chapter 6: Troubleshooting

96

•

Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.

•

Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.

eMachines contact information

The label on the side of your computer case contains
information that identifies your computer model and serial
number. Customer Care will need this information if you call
for assistance. You can also go to

www.emachines.com

.

Serial number

Technical Support

telephone number

8512042.book Page 96 Monday, December 18, 2006 10:15 AM

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Содержание E4264

Страница 1: ...Computer Reference Guide 8512042 book Page a Monday December 18 2006 10 15 AM...

Страница 2: ...8512042 book Page b Monday December 18 2006 10 15 AM...

Страница 3: ...etitive strain 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 16 Connecting a dial up modem 16...

Страница 4: ...nce schedule 50 Caring for your computer 50 Cleaning your computer 51 Cleaning the exterior 52 Cleaning the keyboard 52 Cleaning the monitor 53 Cleaning the mouse 53 Cleaning optical discs 53 Updating...

Страница 5: ...Modem dial up 79 Monitor 82 Mouse 84 Networks 84 Passwords 84 Power 84 Printer 85 Sound 86 Recovering your system 87 Recovering pre installed software and drivers 88 Using Microsoft System Restore 90...

Страница 6: ...Contents iv 8512042 book Page iv Monday December 18 2006 10 15 AM...

Страница 7: ...About This Reference About this guide Accessing the online User Guide eMachines contact information Microsoft Certificate of Authenticity For more information 8512042 book Page 1 Monday December 18 2...

Страница 8: ...ress shown on your computer s label The Support page also has links to additional documentation and detailed specifications Accessing the online User Guide In addition to this guide the User Guide has...

Страница 9: ...all for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating sys...

Страница 10: ...Chapter 1 About This Reference 4 8512042 book Page 4 Monday December 18 2006 10 15 AM...

Страница 11: ...Chapter 2 5 5 Checking Out Your Computer Front Back 8512042 book Page 5 Monday December 18 2006 10 15 AM...

Страница 12: ...ing Out Your Computer 6 Front Memory card reader optional DVD CD drive Power button power indicator USB ports DVD CD drive optional Microphone jack Headphone jack 8512042 book Page 6 Monday December 1...

Страница 13: ...ice into the memory card reader Power button power indicator Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode T...

Страница 14: ...t PS 2 keyboard port Voltage switch Power connector Ethernet network jack Audio in side speaker jack Case cover thumbscrew Headphone front speaker jack Microphone jack Surround L R speaker jack Center...

Страница 15: ...device on page 27 S PDIF output jack optional Plug an optical cable from an amplifier or entertainment system into this jack for digital sound Microphone jack pink plug Plug a microphone into this jac...

Страница 16: ...ion see Configuring the audio jacks on page 26 Audio in side speaker jack blue plug OR Side speaker jack This jack is user configurable for one of the following Stereo in Plug an external audio input...

Страница 17: ...broadband modem or network Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Adjusting the volume Confi...

Страница 18: ...lel to the floor Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye leve Place your feet flat on the floor or on a footrest Keep ventilation...

Страница 19: ...is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parall...

Страница 20: ...your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage s...

Страница 21: ...slide the voltage selection switch to the correct voltage position The switch is located on the back of your computer near the power cable connector For the location see Back on page 8 Caution If you...

Страница 22: ...e to connect to the internet or fax documents To connect the modem 1 Insert one end of the modem cable into the modem jack on the modem at the back of your computer For the location see Back on page 8...

Страница 23: ...r files For more information on using your computer s menus see Using Windows Vista and Customizing Windows in the online User Guide Waking up your computer When you have not used your computer for se...

Страница 24: ...omputer press a key on the keyboard or press the power button To turn off your computer 1 Click Start click the arrow next to the lock icon then click Shut Down The computer turns off 2 To completely...

Страница 25: ...click Restart Your computer turns off then turns on again 2 If your computer does not turn off press and hold the power button until the computer turns off about five seconds then press it again to t...

Страница 26: ...Windows keys Application key Directional keys Numeric keypad Editing buttons Internet buttons Audio playback buttons Navigation keys Function keys Indicators Windows keys Application key Directional k...

Страница 27: ...beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activa...

Страница 28: ...ce that controls the pointer movement on the computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction Scroll wheel...

Страница 29: ...the mouse pad then continue moving the mouse Select an object on the computer display Position the pointer over the object Quickly press and release the left mouse button This is called clicking Start...

Страница 30: ...u are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 To adjust the...

Страница 31: ...rner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds Help For more infor...

Страница 32: ...o configure the audio jacks 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound Sound the Playba...

Страница 33: ...you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconn...

Страница 34: ...Chapter 3 Setting Up and Getting Started 28 8512042 book Page 28 Monday December 18 2006 10 15 AM...

Страница 35: ...osing the case Installing memory Replacing the system battery Adding or replacing an optical disc drive Adding or replacing a hard drive Replacing the heat sink and processor Adding or replacing an ex...

Страница 36: ...istatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion card...

Страница 37: ...device cables 3 Press the power button for ten seconds to drain any residual power from your computer 4 Loosen the two captive thumbscrews on the back edge of the side panel These screws cannot be rem...

Страница 38: ...front bezel 1 Remove the side panel by following the instructions in Removing the side panel on page 31 2 Press the three bezel retention tabs then swing the left side of the bezel away from the compu...

Страница 39: ...slots on the left side of the computer 3 Press the left side of the bezel firmly until the release tabs snap into place Replacing the side panel To replace the side panel 1 Make sure that all of the...

Страница 40: ...type of memory module for your computer Your computer uses DIMM memory To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 31 2...

Страница 41: ...s the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 6 Replace the side panel by follow...

Страница 42: ...y then go to Step 8 For the location of the screws see the photo in Step 6 4 If you are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will...

Страница 43: ...rive then replace the two drive retention screws 9 Reconnect the drive cables using your notes from Step 4 or according to the manufacturer s instructions 10 Replace the front bezel by following the i...

Страница 44: ...ing the side panel on page 31 2 Disconnect and label all hard drive cables noting their locations and orientation You will reconnect the cables after you install the new drive 3 Disconnect the hard dr...

Страница 45: ...are replacing a drive note any jumper settings on the old drive and set the jumper on the new drive to be the same OR If you are adding a new drive set the jumper as instructed by the drive s user gui...

Страница 46: ...e using the new hard drive as your primary drive install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on...

Страница 47: ...wn lift it completely up then lift the processor retention bracket 6 Remove the processor from the system board 7 Install the new processor onto the system board Make sure that Pin 1 on the processor...

Страница 48: ...nect the heat sink fan cable to the system board 11 Replace the side panel by following the instructions in Replacing the side panel on page 33 Adding or replacing an expansion card To add or replace...

Страница 49: ...u have just replaced an expansion card reconnect the expansion card cables if any using your notes from Step 2 If you have added a new expansion card connect its cables according to its user guide 7 P...

Страница 50: ...press and hold the F1 key The main menu of the BIOS Setup utility opens 3 Write down all values in the menus and submenus then exit from the utility 4 Shut down your computer Warning Danger of explosi...

Страница 51: ...usually the side that the battery type and model number are etched into then press the battery into the socket until it snaps into place 10 Replace the side panel by following the instructions in Repl...

Страница 52: ...nnect all the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 5 Remove the four screws that secure the...

Страница 53: ...page 40 then install them into the new system board by following the directions in the same procedure 10 Slide the power supply back into the case then install the four screws to secure the power supp...

Страница 54: ...Chapter 4 Upgrading Your Computer 48 8512042 book Page 48 Monday December 18 2006 10 15 AM...

Страница 55: ...ing up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 8512042...

Страница 56: ...mmend that you put it in the original packaging materials Keep your computer away from magnetic fields Magnetic fields can erase data on hard drives Never turn off your computer when the drive indicat...

Страница 57: ...ork environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer Do not block the ventilation fan slots If these slots are blocked your computer may ove...

Страница 58: ...s Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys To clean the keyboard 1 Use an aerosol can of air with a narrow straw like extension t...

Страница 59: ...ouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy To clean the mouse Wipe the bottom of th...

Страница 60: ...te can also be controlled through the Windows Security Center For more information see Protecting Your Computer in the online User Guide Using BigFix BigFix monitors your computer for problems and con...

Страница 61: ...eck hard drive space delete unnecessary files defragment files and back up files Checking hard drive space To check hard drive space 1 Click Start then click Computer The Computer window opens Shortcu...

Страница 62: ...necessary files Delete unnecessary files such as temporary files and files in the Recycle Bin to free hard drive space To delete unnecessary files 1 Click Start All Programs Accessories System Tools t...

Страница 63: ...awed areas on the hard drive so Windows does not use them If you use your computer several hours every day you probably want to run Error checking once a week If you use your computer less frequently...

Страница 64: ...tored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting proces...

Страница 65: ...hem from the hard drive frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up y...

Страница 66: ...then click the Tools tab 3 Click Backup Now then click Run a file backup now 4 Follow the on screen instructions to select a backup storage location and the files and folders to back up Help For more...

Страница 67: ...alog box opens 2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task Important Your...

Страница 68: ...the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs Accessories Syst...

Страница 69: ...window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 Double...

Страница 70: ...k Start Find or Search then click For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn about mor...

Страница 71: ...Chapter 6 65 65 Troubleshooting Safety guidelines First steps Troubleshooting Recovering your system Telephone support 8512042 book Page 65 Monday December 18 2006 10 15 AM...

Страница 72: ...the exact message The message may help Customer Care in diagnosing and fixing the problem Warning Never remove your computer case cover while your computer is turned on and while the modem cable netwo...

Страница 73: ...ent disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see...

Страница 74: ...d off For more information see Adjusting the volume on page 24 Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more inform...

Страница 75: ...iskette or you see the message disk is full or write protected Make sure that the write protection tab on the upper right corner of the diskette is down unprotected Delete unnecessary files on the dis...

Страница 76: ...rnet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router Make sure that all computers are plugged into a powered electrical outlet and turned...

Страница 77: ...onents should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components w...

Страница 78: ...ive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive You see a Data error message This may be the result of a defective area on the hard...

Страница 79: ...l support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 79 You see an Unable to locate host message and are unable to browse the Internet...

Страница 80: ...ternet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly For more informatio...

Страница 81: ...Other types of display devices including retail TVs may provide lower quality video If you did not order a display device when you purchased your Media Center computer a progressive scan display devic...

Страница 82: ...solution of your computer and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the Media Center screen resolution to 800 600 or 640 480 For more info...

Страница 83: ...rlacing This results in a fuller sharper picture and better display quality for viewing and using the Media Center computer functions The progressive scan picture is also brighter and easier on your e...

Страница 84: ...e DVD player You get a Download Error message when the Media Center tries to update the Program Guide You must be connected to the Internet to update the Program Guide Make sure that your Internet acc...

Страница 85: ...lephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the mode...

Страница 86: ...for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telepho...

Страница 87: ...modem cable that came with your computer Some telephone cables do not meet cable standards and may cause problems with the connection Shut down and restart your computer Run Windows modem diagnostics...

Страница 88: ...k the modem you want to adjust then click Properties 4 Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box Monitor The screen re...

Страница 89: ...allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s...

Страница 90: ...ebris Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a net...

Страница 91: ...t it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to...

Страница 92: ...ional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding pap...

Страница 93: ...drive or if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device...

Страница 94: ...u should create a set of discs for recovering your pre installed software and device drivers in case you will need to use them later for a complete system recovery Your computer must have a recordable...

Страница 95: ...lled click Programs then click Application recovery 3 To recover device drivers that were pre installed click Hardware then click Device driver recovery Important Use a permanent marker to label each...

Страница 96: ...o recover then click Next OR To recover pre installed device drivers click Device driver recovery click the type of driver you want to recover then click Next 3 If the software or driver is not shown...

Страница 97: ...el System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 2 On the left side of the window click Repair Windows using System Restore then click Next The Choose...

Страница 98: ...lly creating a restore point To manually create a restore point 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 2 On the lef...

Страница 99: ...r then click eMachines Recovery Center The eMachines Recovery Center opens b Click Recovery then click Next Your computer restarts 2 If you cannot run Windows a Turn on or restart your computer b Whil...

Страница 100: ...e format your original hard drive you must recover your system using the Windows Vista operating system DVD You will also need to recover your computer s pre installed software and device drivers To c...

Страница 101: ...ork make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did...

Страница 102: ...s nearby at the time of your call The technician may have you follow troubleshooting steps eMachines contact information The label on the side of your computer case contains information that identifie...

Страница 103: ...any cases additional product information and online documentation for eMachines supplied hardware can be found in our Web site s Documentation Library This Reference Guide and the online User Guide Th...

Страница 104: ...Chapter 6 Troubleshooting 98 8512042 book Page 98 Monday December 18 2006 10 15 AM...

Страница 105: ...Appendix A 99 99 Legal Notices Important safety information Regulatory compliance statements Environmental information Notices 8512042 book Page 99 Monday December 18 2006 10 15 AM...

Страница 106: ...ovidedfor ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert ob...

Страница 107: ...ables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid ha...

Страница 108: ...aration between the equipment and receiver Connectthe equipmenttoanoutletonadifferentcircuitfromthattowhichthereceiver is connected Consult the dealer or an experienced radio TV technician for help Co...

Страница 109: ...service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to e...

Страница 110: ...ponents are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized servic...

Страница 111: ...uch power lines or circuits Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be f...

Страница 112: ...ng and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recy...

Страница 113: ...port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by...

Страница 114: ...Appendix A Legal Notices 108 8512042 book Page 108 Monday December 18 2006 10 15 AM...

Страница 115: ...replacing 33 Blu ray 7 broadband connection connecting 10 C cable modem 16 connecting 10 Caps Lock indicator 21 cards adding expansion 42 replacing expansion 42 troubleshooting add in card 67 trouble...

Страница 116: ...menting hard drive 58 deleting files and folders 56 digital audio out 9 digital camera locating USB port 7 9 digital video camera locating IEEE 1394 port 9 DIMM See memory directional keys 21 Disk Cle...

Страница 117: ...folders 56 replacing 38 scanning for errors 57 troubleshooting 72 HD DVD drive 7 headphone jack 7 9 heat sink replacing 40 Hibernate mode 7 I IEEE 9 IEEE 1394 port 9 27 indicators Caps Lock 21 Num Loc...

Страница 118: ...ng 78 memory card reader locating 6 microphone jack 7 9 Microsoft Certificate of Authenticity 3 modem cable 16 connecting 16 DSL 16 jack 16 troubleshooting 79 modem jack 10 monitor troubleshooting 82...

Страница 119: ...sponsive 19 opening 23 PS 2 port keyboard 9 mouse 9 R RAM See memory rebooting computer 19 recordable drive 7 removing files and folders 56 resetting computer 19 restarting computer 19 Resume mode 7 r...

Страница 120: ...70 DVD CD drive 67 70 Ethernet network 70 faxes 81 files 71 general guidelines 66 hard drive 72 Internet connection 73 80 keyboard 74 LCD panel 70 82 memory 78 memory card reader 78 modem 79 monitor...

Страница 121: ...hines com troubleshooting 75 Windows Product Key Code 3 Windows Update 54 wired Ethernet troubleshooting 70 working safely 12 Z Zip drive 59 Zip drive port 9 8512042 book Page 115 Monday December 18 2...

Страница 122: ...116 Index 8512042 book Page 116 Monday December 18 2006 10 15 AM...

Страница 123: ...8512042 book Page 117 Monday December 18 2006 10 15 AM...

Страница 124: ...MAN ECOOPER HW REF R1 12 06 8512042 book Page 118 Monday December 18 2006 10 15 AM...

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