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PART V - RETURN GUIDELINES
Defective items must be replaced through a local Esteam Distributor. Replacement
parts will be sent via prepaid regular ground service to the distributor. The defective
part must be returned F.O.B. factory within 30 days including a letter providing the
machine's serial number, date of purchase, material return authorization number, and
customer name. If applicable, credit will be issued after the item has been evaluated
by Esteam. Failure to comply with return policy will void the warranty on that item.
PART VI - CREDIT POLICY
All customers purchasing parts through an Esteam distributor must arrange credit directly with that
distributor.
PART VII - OUTSIDE SOURCE WARRANTY REPAIRS
At the sole discretion of Esteam, it may be necessary to perform warranty/repairs at an outside source.
An estimate must be submitted to and approved by Esteam prior to work being performed. Failure to
do so will result in denial of your warranty claim.
PART VIII - TRANSFERABILITY
This warranty is not transferable to any subsequent owner.
PART IX - NOTICE - CUSTOMER OBLIGATIONS
(i)
Your responsibility as a customer includes but is not limited to cleaning, lubricating, seasonal
maintenance (e.g. winterizing), replacement of worn parts and all regular scheduled or
unscheduled maintenance.
(ii)
Any claim for warranty must be presented to Esteam or its authorized dealer, prior to the
expiration of the time limitations specified and not thereafter, otherwise any warranty is void.
(iii)
Notwithstanding the generality of the foregoing customer obligations, Esteam does hereby
bring to the attention of the customer, these specific maintenance operating requirements of
the E-Series Extractor to validate its warranty:
(a) Chemical Warning:
Any improper use of chemicals shall void any Esteam warranty and thusly
exclude any liability by Esteam. No dry cleaning chemical may be used in a E-
Series Extractor; - as any such use may result in fire or pump/motor damage. A
defoamer solution must be used bycustomer to limit foaming in the recovery tank.
(b) Vacuum Motors:
Require use of a defoamer. A vacuum motor showing moisture contamination on
interior components shall void any warranty by Esteam.
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