12
Warranty
On the provision that the installation instructions have been followed, ELWA gives a
warranty of twelve months onsite service in Australia and/or 2 years return and repair
service. The warranty starts at the date of purchase as per the invoice.
If despite our extensive products control complaints arise, you should inform your installer
first to make sure the power and water supply to the water heater are fine.
Your installer can call the ELWA service department when on site if any questions arise.
Before you contact the installer, we advise you to read the directions for use.
You can avoid needless discomfort and possible costs.
Please also read our service manual (online on www.elwa.com.au)
If you or your installer cannot fix the problem fill in a service request form on our website
www.elwa.com.au/customerservice.
Warranty terms:
3. ELWA may void the warranty if the invoice is not legible.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
1. The warranty claim is valid only on presenting an original invoice, a copy of the certificate
of compliance when the unit was installed, stating the date of purchase, the name of the
supplier/installer and the model & serial number of the unit, name, address, all contact details
of the owner, description of fault, address and contact where the unit is located, providing a
signature agreeing & accepting the terms should the item of the request for service, be
proven to not be a Elwa Pty Ltd supplied product, or it is proven to be an installation fault,
a call-out fee and labour costs shall be charged to the person making the request.
2. ELWA will repair or replace, subject to the warranty exclusions and at our discretion a faulty
component under this warranty, the warranty period is not extended from the time of the repair
or replacement.
Warranty exclusions:
4. If the barcode or serial number is missing, the warranty will be voided.
5. The warranty will be voided from the moment the appliance has been tampered with or
has been modified in any way.
6. Damage caused as a result of improper use, or faulty installations are not covered by this
warranty.
7. Incorrect installation or maintenance issues such as blocked filters in aerators or flow
restrictors and too low or too high water supply pressure are not warrantable items and
may result in a charge from ELWA or the contractor responsible for the service call out service.