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Fault
description
Symptom
Cause
Solution
Takeoff fault
A red light comes on and
there are 2 beeps
The robot vacuum is picked
up and shut down
Put the robot vacuum on the
floor and don’t suspend it in
mid-air
Failure of floor
detection
sensor
A red light flashes slowly
and there are 3 beeps
The anti-drop sensor is
shielded or set too high
Check if the bottom induction
window is obscured, or put the
robot vacuum back on the floor
Wall detection
failure
A red light flashes slowly
and there are 2 beeps
Wall detection is faulty
Check if the transparent
window is obscured by foreign
matter
Front collision
failure
A red light comes on and
there are 4 beeps
The collision rail or sensor
is stuck
Check that the bumper is
unobstructed and free to move
Main wheel
failure
A red light comes on and
there is a single beep
The main wheel is entangled
or jammed
Check if the main wheel is
entangled
Failure of side
brush
A red light comes on and
there are 2 beeps
The side brush is entangled
or jammed
Check if the side brush is
entangled by foreign matter
Main brush
failure
A red light comes on and
there are 3 beeps
The main brush is entangled
or jammed
Check if the main body is
entangled
Trapping
failure
A red light comes on and
there are 4 beeps
The main body is trapped
Recharge start music
Slope failure
A red light comes on and
there are 5 beeps
Appliance is trying to start
on a slope
Place the main body back on a
level floor
Failure of
charging
station
A red light comes on and
there are 3 beeps
The charging station cannot
be found, or short of power
Keep the main body near the
charging station or connect the
charging station to the adapter
Low battery
A red light comes on and
there is a single beep
Battery level is too low, and
the robot is not docked with
the charging station
Recharge appliance
Blower failure
A red light comes on and
there are 5 beeps
Blower is not working
Check if the blower blades are
loose or entangled by foreign
matter.
Unknown fault
A red light comes on and
the appliance beeps for
1.5 seconds.
An unknown fault or error
has caused an exception
Restart the appliance
Tip: If any fault cannot be resolved, please contact our after-sales team.