ELSA ECOMO 19M99, Руководство пользователя

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ELSA ECOMO 19M99
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Advice and Help
On the WINNERware you will find a list of the questions most frequently asked of the
Support hotline. In many cases you will quickly find a help for solving problems. The file
can be read with the Acrobat Reader which is also included on the CD.
If you encounter any problems during the installation or operation of your ELSA product,
please consult this manual first.
If you have further questions, you can contact our Support team. Ensure that you can pro-
vide the following information.
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Exact model name of your ELSA monitor.
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The type of graphics board and the BIOS version (displayed when starting the com-
puter).
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Operating systemand hardware environment.
Software Updates
The latest versions of the ELSA software are always available for download from our
Internet WWW site www.elsa.de and direct via FTP from ftp.elsa.com. You will also find
a wealth of information and answers to frequently asked questions (FAQs). Before you
contact the ELSA Support team, please make sure that you are using the latest ELSA soft-
ware (driver, firmware or INF file) versions.
ELSA-ServiceDirect
Active as of January 1, 1998, we provide a six-year warranty backdated to the date of
purchase on most products; ELSA color monitors and ELSA videoconferencing systems
are covered by a three-year warranty. During this period, the following services are pro-
vided to you within Europe. At all stages of the warranty process you will receive com-
petent care and advice from ELSA Customer Services.
Before you send your device to ELSA, please make a note of the device’s serial number.
This can be found on the bar-code sticker on the device and on the packaging. Have this
number ready in case we have to contact you.
Repairs
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During the warranty period your faulty ELSA product will be repaired or exchanged
free of charge. If you send your ELSA product for repair, be sure to enclose it in the
original packaging to reduce the chance of damage during shipping. Be sure to