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44 Appendix C - Troubleshooting
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If the driver commands are correctly placed in CONFIG.SYS, verify that the
controller type and communication parameters match the controller's. See
Appendix A for controller switch/jumper settings.
Check for any error message displayed by the drivers when the system is started.
The touchscreen driver will display power-on diagnostic results for most
touchscreen controllers, possibly indicating a hardware problem. Verify all
connections.
To display the diagnostic results, controller communication parameters, controller
firmware revision level, and software revision levels from the Touchscreen
Control Panel, select About, then Info.
Several DOS programs are included to assist in troubleshooting. Use COMDUMP
or BUSSTAT after booting under DOS to see if the touchscreen is transmitting
any data. Refer to the DOS and Windows Driver Guide for instructions. The
SAWDUMP utility displays the power-on diagnostics for IntelliTouch controllers
and gathers other useful information for Elo Technical Support.
For additional hardware troubleshooting steps, see the IntelliTouch Product
Manual or the AccuTouch Product Manual as appropriate. If you need help, see
Contacting Elo, page 6.