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I n t e l l i T o u c h / S e c u r e T o u c h G u i d e

Diagnostic Codes

AccuTouch controller power-on diagnostic codes are typically displayed when
an Elo driver is loaded, or through the Touchscreen Control Panel. The codes
will be a pair of bytes displayed in hex. Only the first byte is significant with
AccuTouch controllers.

The following table lists the bit positions defined for the byte. A 1 bit indicates a
failure. Diagnostic codes are computed by summing the value for each bit
position using hexadecimal arithmetic.

Bit

Value (hex)

Description

7

80

Touch microprocessor test incomplete

6

40

Reserved

5

20

Touch microprocessor test failed

—

touchscreen may not

be connected

4

10

Nonvolitle RAM checksum test failure

3

08

RAM read/write test failure

2

04

ROM checksum test failure

1

02

Microprocessor logic/register test failure

0

01

Firmware/hardware compatibility test failure

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Содержание AccuTouch 821615-000

Страница 1: ...AccuTouch Product Manual Revision H P N 821615 000 Elo TouchSystems Inc 1 800 ELOTOUCH www elotouch com...

Страница 2: ...ce Elo TouchSystems makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose...

Страница 3: ...4...

Страница 4: ...ccuTouch Touchscreen with Mounting Materials 42 Side View of an AccuTouch Touchscreen Installation 47 Touchscreen Cabling System for Internal Serial Controller 48 AccuTouch Touchscreen Simulation Circ...

Страница 5: ...12...

Страница 6: ...hysical or electrical stress vii modifications or repairs done by other than Seller or viii any other abuse misuse neglect or accident In no circumstance shall Seller have any liability or obligation...

Страница 7: ...RIZED TO MAKE ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN SELLER S LIABILITY UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT IN NO EVENT SH...

Страница 8: ...not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation UL Notice Elo PC Bus controllers are for use only with...

Страница 9: ...8...

Страница 10: ...6 Discharging the CRT 37 Removing the Electronics Chassis 38 Removing the CRT 39 Installing the Touchscreen 40 Spacing the CRT from the Bezel 44 Transient Protection 46 Controller Interface Options 47...

Страница 11: ...Pencil Hardness 90 Abrasion Test 90 Expected Life Performance 90 MTBF Calculations 90 Sealing 91 Dust Seal 91 Watertight Seal 91 Optical 92 Light Transmission 92 Environmental 93 Temperature Humidity...

Страница 12: ...based system Touchscreens bring the power of the computer within reach in airports factories shopping malls schools and hospitals Applications for touchscreens include Public Information Systems Multi...

Страница 13: ...T Windows 2000 Windows XP OS 2 and Macintosh operating systems Additional drivers are also available Additional operating systems are supported through outside sources Refer to the Elo web site www el...

Страница 14: ...he touchscreen with reasonable care when not integrated into a monitor Do not pull or stress the cables Clean the touchscreen with Isopropyl 99 and lint free wipes Always dampen the wipes and then cle...

Страница 15: ...1 16 E l o E n t u i t i v e T o u c h m o n i t o r...

Страница 16: ...mponents rather than a touchmonitor proceed to Chapter 4 install your touchscreen components then return to this chapter Touchmonitor Benefits Touchmonitor benefits include Single source for touchscre...

Страница 17: ...controller is typically mounted on the back of the display and uses either a keyboard power tap or external power supply The serial cable attached to the controller enclosure connects to the serial p...

Страница 18: ...ith Elo software Complete these steps 1 Plug the DB9 male end of the supplied serial cable into the DB9 female connector typically labeled Touch Interface on the back of the touchmonitor case 2 Plug t...

Страница 19: ...on when you connect to a USB port The 3000U USB controller is internal to the monitor and is shipped preconfigured for use with Elo software Complete this step 1 Plug the USB cable exiting the touchm...

Страница 20: ...Additional technical information about the 2210 controller can be found in the SmartSet Touchscreen Controller Family Technical Reference Manual available at www elotouch com support dwnldmnls asp Con...

Страница 21: ...you are using this inside the United States and Elo P N 319865 000 if you are using this outside of the United States 2 Plug the single male connector on one end of the power supply into the connector...

Страница 22: ...B for jumper settings Additional technical information about the 2201 controller can be found in the SmartSet Touchscreen Controller Family Technical Reference Manual available at www elotouch com su...

Страница 23: ...ere to Go from Here on page 3 30 Figure 3 3 PC Bus Controller Installation Touchscreen Application Tips Sometimes a simple change to your application may mean the difference between success and failur...

Страница 24: ...ion above 640 x 480 7 Try to make the application intuitive limit choices and guide the user as much as possible Testing your application on focus groups will disclose the areas that need improvement...

Страница 25: ...cific to your operating system If you will be writing your own driver program see the SmartSet Touchscreen Controller Family Technical Reference Manual available at www elotouch com support dwnldmnls...

Страница 26: ...her monitor technologies See Flat Panel Display Integration on page 4 59 These instructions assume you have purchased an Elo touchscreen installation kit P N 458095 000 and a transient protection cabl...

Страница 27: ...nplugged observe all warnings and wear protective clothing Elo is not liable for damage or injury that could result from your actions Consider purchasing a touchmonitor from Elo if you do not have pre...

Страница 28: ...ion assumes you have already determined compatibility between the touchscreen and the monitor A touchscreen installation kit is available from Elo P N 458095 000 which includes the commonly used mater...

Страница 29: ...rking order before beginning the installation of the touchscreen With a new display it is suggested that you test the display by running it overnight Do not leave a constant image at normal brightness...

Страница 30: ...ools are optional but will be useful if needed Long at least 9 inches 200 mm flat blade screwdriver with insulated handle Clip lead or heavy gauge wire 2 Phillips screwdriver Scissors X Acto knife No...

Страница 31: ...with removal of the back case For assistance with disassembly consult your particular manufacturer s service manual Carefully lay the monitor on its face on the padded work surface and remove the scre...

Страница 32: ...ess to the anode lead be very careful to do this without making contact to the anode lead itself Carefully discharge the CRT using the following procedure Connect a clip lead or a heavy gauge wire to...

Страница 33: ...g annulated braided wire which is spring tensioned to maintain contact with the bell of the CRT Various cables connected to the power switch pilot light front panel controls etc Other cables may have...

Страница 34: ...y must rest on the work surface Alternatively set the CRT face up in an office type plastic waste basket making sure that the tube is not resting on the neck The small part of the CRT is the neck Plac...

Страница 35: ...uce the coil s effectiveness However you must determine this by inspecting the monitor for color problems after reassembly 1 Check for adequate clearance of the cable from the bezel structure If the p...

Страница 36: ...t is permissible for the display bezel or a gasket to make permanent contact with the inactive border region of the touchscreen and this often produces a more attractive solution Some AccuTouch touchs...

Страница 37: ...he two glass surfaces Review the fit between the touchscreen and the CRT before applying the tape If one pair of opposite edges has a closer fit than the other put the adhesive tape on the edges of th...

Страница 38: ...ly release from the glass Remove all lint with a brush or compressed air Remove the liner from the adhesive tape and align the touchscreen on the monitor The thicker foam tape will keep the adhesive t...

Страница 39: ...After selecting the correct spacers discard the guides and fix the spacers more securely in place with the adhesive doughnuts provided in the Touchscreen Installation Kit When spacers for the desired...

Страница 40: ...bezel If the bezel is in contact in some areas and not in others be wary of warping the bezel to achieve uniform contact by using thinner spacers While mounting tape will provide some compliance and t...

Страница 41: ...an arc This arc can damage the touchscreen or cause a dangerous electrical shock Transient protection provides a safe controlled path for this current by limiting the voltage buildup on the touchscre...

Страница 42: ...controller may be purchased in a Tabletop enclosure see Chapter 3 or as components This section includes a procedure for installing a CTR 221000 AT SER serial controller inside the monitor Regardless...

Страница 43: ...creen Cabling System for Internal Serial Controller 2210 Serial Controller and 3000U USB Controller The mounting holes of the 2210 serial controller and the 3000U USB controller are sized for 0 156 in...

Страница 44: ...m of the display The available locations to mount a controller and power supply may also affect the cooling system of the display Both the serial and USB controller have transient protection on board...

Страница 45: ...output cable to the 2x5 male connector at P2 on the controller Mount the DB9 female end of the cable as described for the 899389 000 cable in the following section The serial cable connector shell mu...

Страница 46: ...00 It provides an attractive and convenient finish to most of the bulkhead mounts typically used on a display A similar plate is also available with vertical labeling P N 172003 Installing the 3000U U...

Страница 47: ...e plastic case hole can often be routed nibbled or punched with simple tools and usually provides a neat appearance This is also an excellent functional solution as the back case is again very simple...

Страница 48: ...isplay 3 Attach the 1x5F connector on the transient suppression cable to the 1x5M header at P3 on the controller 4 Mount the 2210MX to the display case 5 Connect the 1x5F connector on the touchscreen...

Страница 49: ...al cable 6 Plug the DB9F end of the attached serial cable into a serial port 7 Proceed to Where to Go from Here on page 3 30 Installing the 2201 PC Bus Controller Using the 2201 PC Bus controller may...

Страница 50: ...e punching is more difficult and mounting hardware will warp the connector when tightened If mounted on the inside the mounting hardware may interfere with proper mating with the P N 899389 000 cable...

Страница 51: ...the RGB video drive section of the monitor the video input cable the horizontal and vertical oscillator drive sections the degaussing coil wiring Obviously it may not be possible to avoid all these a...

Страница 52: ...ssembly procedure Watch for single ground connections from the CRT mount to the chassis between individual chassis members etc which may have lugs and screws to connect them or sometimes individual pu...

Страница 53: ...rcuit resistance This can be monitored during installation by connecting an ohmmeter between pins 1 and 3 of the touchscreen cable Watertight seals are achievable by gasketing around the inactive bord...

Страница 54: ...he touchscreen and the front of the monitor to allow for variation in the surfaces when assembling A gap is also required between the touchscreen and the face of an LCD to prevent damage to the monito...

Страница 55: ...4 60 E l o E n t u i t i v e T o u c h m o n i t o r...

Страница 56: ...software or hardware Do not confuse display problems with touchscreen problems the two are unrelated Software problems are determined by a basic hardware functionality test If the hardware transmits t...

Страница 57: ...nction if the display power switch is on Software Troubleshooting Before beginning software troubleshooting verify that the touchscreen hardware is working by running the COMDUMP program for serial co...

Страница 58: ...lace to start is with the controller Use the controller power on diagnostics which are displayed when the Elo driver software is loaded to check for specific faults see Diagnostic Codes on page A 78 I...

Страница 59: ...Limited diagnostics can be performed by looking at the RS 232 output See Serial Controller on page A 69 If you are working inside a display with the touchscreen installed it is not necessary to discon...

Страница 60: ...nt protection component to produce the same type of symptom Verify that all four transient suppression diodes are functional if an open in the cable cannot be found These components fail shorted and s...

Страница 61: ...e pulling gently on the cover sheet at the damaged location with a piece of tape stuck to the touchscreen The resistance will increase to the normal open circuit value if the correct spot has been ide...

Страница 62: ...te a touch by closing the switch Acceptable resistor values R are from 100 500 ohms 1 4 watt or greater If a potentiometer is substituted for the two resistors in Part I of Figure A 1 the dummy touchs...

Страница 63: ...A 68 I n t e l l i T o u c h S e c u r e T o u c h G u i d e Figure A 1 AccuTouch Touchscreen Simulation Circuits...

Страница 64: ...er loaded also see Using the TOUCHES Utility on page A 71 If you are not running under DOS boot your PC from a DOS diskette before running COMDUMP If you cannot run DOS use an ASCII terminal or a comm...

Страница 65: ...Z value byte 6 will be 00 when you lift your finger E271 140 Controller Protocol If the controller is jumpered for E271 140 emulation mode the output will be the first four bytes of the E281A 4002 pr...

Страница 66: ...is mounted in its normal orientation cable exiting left center the origin will be in the lower left corner If the touchscreen is installed with the cable exiting right center the origin will be in th...

Страница 67: ...Send RTS Elo drivers typically require two way communication and all four handshaking lines If accessible the controller s diagnostic LED can verify whether RS 232 data is being transmitted Alternativ...

Страница 68: ...If proper RS 232 signal voltage is not present the controller may not have power applied Power Supply Check for proper voltage 5 Vdc at the power connector P4 on the controller If the LED is functioni...

Страница 69: ...der DOS boot your PC from a DOS diskette before running BUSSTAT BUSSTAT is a Polled Mode program and can be run even if no touchscreen driver is loaded and the IRQ is incorrect or not selected Verify...

Страница 70: ...nostic utility described on page 71 If TOUCHES does not display any data the problem is probably that the IRQ is incorrectly specified on the driver command line or there is an IRQ conflict with anoth...

Страница 71: ...er the self test the LED flashes about 1 5 times a second indicating normal operation During normal operation the LED also indicates controller host communication is in progress For example when the t...

Страница 72: ...ion the yellow LED indicates controller host communication is in progress For example when the touchscreen is touched the yellow LED should light or flicker may not be visible with bus controllers on...

Страница 73: ...ing table lists the bit positions defined for the byte A 1 bit indicates a failure Diagnostic codes are computed by summing the value for each bit position using hexadecimal arithmetic Bit Value hex D...

Страница 74: ...A 79 DB9 and DB25 Connector Pin Positions The following figure is useful when locating pin positions on DB9 and DB25 connectors Figure A 4 DB9 and DB25 Connector Pin Positions...

Страница 75: ...A 80 I n t e l l i T o u c h S e c u r e T o u c h G u i d e...

Страница 76: ...ftware manuals and in this appendix The following sections are for quick reference only See the SmartSet Touchscreen Controller Family Technical Reference Manual available at www elotouch com support...

Страница 77: ...jumpers installed normally for J3 and J7 Because some jumpers work in tandem with others a cross connection may also be significant A valid cross connection is shown between J0 and J1 Jumpers with an...

Страница 78: ...B 83 2210 Serial Controller Figure B 2 E271 2210 Serial Controller...

Страница 79: ...Cross connect connect jumper horizontally so the top pins of J0 and J1 are jumpered Output Format Binary J2 N ASCII J2 Y Hardware Handshaking Enabled J3 N Disabled J3 Y may be needed in emulation mod...

Страница 80: ...y with the IntelliTouch E281A 4002 the AccuTouch E271 140 or the DuraTouch E261 280 controller 3000U USB Controller The 3000U controller comes preconfigured for use with Elo drivers and does not requi...

Страница 81: ...J5 N Mode Stream J4 N Point J4 Y Interrupt None Polled J3 N J2 N IRQ2 J3 Y J2 Y IRQ3 J3 Y J2 N IRQ5 J3 N J2 Y IRQ7 Cross connect connect jumper vertically so the left pins of J2 and J3 are jumpered F...

Страница 82: ...driver software that does not support the E271 2201 protocol the controller can be set up through jumpers J10 and J11 for hardware compatibility with the AccuTouch E271 141 controller or the DuraTouch...

Страница 83: ...B 88 I n t e l l i T o u c h S e c u r e T o u c h G u i d e...

Страница 84: ...d Connector Cable typically exits from the left side terminating in a five position 0 025 inches 0 635 mm square post receptacle The connector shall be capable of at least 100 insertions and withdrawa...

Страница 85: ...tool TouchPoint Density TouchPoint Density is based on controller resolution of 4096x4096 This equates to more than 100 000 touchpoints in2 15 500 touchpoints cm2 for a typical touchscreen when used...

Страница 86: ...achievable by applying gasket around the inactive boarder region of the touchscreen Caulks and elastomer gaskets of almost any type may be used to make a seal between the touchscreen and bezel in this...

Страница 87: ...ets PORON Voltek Division of Sekisui America Corporation www voltek com supplies irradiation and chemically crosslinked polyethylene foams Volara and Minicel Optical Light Transmission Light Transmiss...

Страница 88: ...ter the completion of fifty thermal cycles from room conditions to 70 C back to room temperature and then to 40 C and back to room temperature at a rate not to exceed 2 C per minute and with a one hou...

Страница 89: ...f operating at an altitude of 10 000 feet above sea level Storage The touchscreen shall be capable of being stored without damage at an altitude of 50 000 feet above sea level Vibration The touchscree...

Страница 90: ...asured between the signal contact pin 3 to any drive contact pins 1 2 4 or 5 on the connector when the touchscreen is actuated anywhere within the Touch Active Area with a Standard Finger SD000444 exe...

Страница 91: ...u c h G u i d e CE Compliance Systems incorporating Elo Touchscreens controllers and cables can be approved for CE marking FCC The touchscreen when operated with an Elo TouchSystems supplied controlle...

Страница 92: ...C 97...

Страница 93: ...C 98 I n t e l l i T o u c h S e c u r e T o u c h G u i d e...

Страница 94: ...tches that of the display face an AccuTouch touchscreen has excellent clarity and minimal parallax AccuTouch features include Proven resistive technology High accuracy and fast response Hard coated su...

Страница 95: ...r details on the construction of an AccuTouch touchscreen The glass is coated with a transparent uniform resistive coating and the cover sheet has a conductive coating With a light touch on the cover...

Страница 96: ...at their values differ by no more than a certain range If one or more samples fall outside this range the coordinates are discarded and the process is restarted This is continued until several success...

Страница 97: ...s asp and www elotouch com products accutec c3000u asp Driver Software Elo driver software provides a consistent software interface among all Elo touchscreens and controllers The driver software scale...

Страница 98: ...of the screen image curve in the same direction C Convergence The ability of the monitor to correctly align the red green and blue components of an image on the screen Convergence problems are often v...

Страница 99: ...s of the image caused by low refresh rate Frequency Defines the number of events during a time period Hertz Hz is a measurement of frequency G Graphics Mode A scanning mode in which greater number of...

Страница 100: ...re distorted in one area of the screen than in another This is sometimes caused by poor voltage regulation in the monitor s electronics Low Emission A characteristic of a monitor that has special shie...

Страница 101: ...quency monitor can be set at all the video modes that are currently in use today e g CGA EGA VGA SVGA etc Multiple Scanning Monitor See Multiple Frequency Monitor N Non glare a term used to describe t...

Страница 102: ...ed by poor convergence S Scan The process by which an image is developed The electron beams excite the phosphor on the monitor screen dot by dot and line by line The faster the scanning the more stabl...

Страница 103: ...dots and how active each dot is U UVGA Ultra Video Graphic Array It refers to 1024 by 768 resolution V Vertical Refresh Rate See Refresh Rate Vertical Scanning The movement the electron beam traces ac...

Страница 104: ...learance bezel and touchscreen 44 clearance bezel and touchscreen 38 39 Closed Circuit Resistance 91 code machine independent source 30 COMDUMP program 34 62 63 69 communications parameters serial con...

Страница 105: ...1 ELOGRAPH CAL files 63 embedded systems driver 20 Emulation Modes 70 escutcheon 51 52 55 Expected Life Performance 90 External Controllers 53 eye protection 32 57 F failures display 61 FCC Notice 7 F...

Страница 106: ...of curvature ROC 39 42 raw coordinates 19 69 Reassembling the Display 57 Removing the Back Case 36 Removing the CRT 39 Removing the Electronics Chassis 38 Resolution 90 RGB video drive 56 Routing the...

Страница 107: ...75 Touchscreen Diagnosis 65 Touchscreen Simulation 67 Transient Protection 46 transient protection 46 49 50 51 54 55 57 59 64 65 Transient Protection Components 76 troubleshooting hardware 64 69 71 7...

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