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C H A P T E R

4

T

ROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem

persists, please contact your local dealer or our service center.

Solutions to Common Problems

Problem

Suggestion(s)

The monitor does not respond

Check that the monitor’s Power Switch is on.

after you turn on the system

Turn off the power and check the monitor’s power cord

and signal cable for proper connection.

Characters on the screen are dim

Refer to the About Touchmonitor Adjustments section to

adjust the brightness.

The screen is blank

During operation, the monitor screen may automatically turn

off as a result of the Power Saving feature. Press any key to see

if the screen reappears.

Refer to the About Touchmonitor Adjustments section, page 3-17,

to adjust the brightness.

Screen flashes when initialized

Turn the monitor off then turn it on again.

“Out of Range” display

Check to see if the resolution of your computer is higher than

that of the LCD display.

Reconfigure the resolution of your computer to make it less

than or equal to 1440 x 900. See preset modes or Appendix A  (page

A-25) for more information on resolution.

Touch doesn’t work

Make sure the touch cable is securely attached at both ends.

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Страница 1: ...Touchmonitor User Guide 1938L 19 LCD Open Frame Touchmonitor...

Страница 2: ...User Guide 19 LCD OPEN FRAME TOUCHMONITOR 1938L Family 3000 Series Revision B P N E481511...

Страница 3: ...makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose Elo TouchSystems res...

Страница 4: ...Me 95 98 and NT 4 0 19 Installing APR USB Touch Driver for Windows XP 20 Chapter 3 Operation 21 About Touchmonitor Adjustments 21 Rear Panel Controls 22 Remote OSD Buttons option 22 Controls and Adjus...

Страница 5: ...9 color active matrix thin film transistor TFT to provide superior display performance A maximum resolution of WXGA 1440 x 900 is ideal for displaying graphics and images Other outstanding features th...

Страница 6: ...roprocessor based circuitry allows the monitor to function at the precision of a fixed frequency High contrast color TFT LCD display supports resolutions up to WXGA 1440 x 900 Compatible with VGA SVGA...

Страница 7: ...onitor Check that the following 9 items are present and in good condition LCD touchmonitor Video cable USB cable Serial cable DVI D Cable Touch Tools CD Quick Install Guide Strain Relief kit Mounting...

Страница 8: ...puter and the other end to the LCD touchmonitor Tighten by turning the two thumb screws clockwise to ensure proper grounding USB cable does not have thumb screws 3 Connect one end of the video DVI cab...

Страница 9: ...Product Overview Front View Rear View 2 11...

Страница 10: ...plays Your display conforms to the corresponding standards for flat panel display mounting devices such as for table arms The VESA mounting interface is located on the back of your touch screen displa...

Страница 11: ...The mount allows the monitor to be tilted downwards up to a 90 X for an improved viewing angle from vertical as shown in the illustrations below Landscape orientation Portrait orientation 2 13...

Страница 12: ...ding on your mounting scheme alternately you may use two L brackets to mount your displays onto your device Find a suitable location for attaching L brackets A The left and right sides or B The Top an...

Страница 13: ...ll mounting person only Note You will need a screwdriver to attach the L brackets Your kiosk touchmonitor included two L brackets and four screws M4x6 This equipment is intended to be mounted in accor...

Страница 14: ...ystems web site at http elotouch com Support Downloads dnld asp Your Elo touchmonitor is Plug and Play compliant Information on the video capabilities of your touchmonitor is sent to your video displa...

Страница 15: ...1 Insert the Elo CD ROM in your computer s CD ROM drive 2 If the AutoStart feature for your CD ROM drive is active the system automatically detects the CD and starts the setup program 3 Follow the dir...

Страница 16: ...so asks you for the paths to use during installation or you may use its defaults INSTALL creates directories as necessary and warns you if they exist If you are updating your software you may wish to...

Страница 17: ...wse to select the EloUSB directory on the Elo CD ROM 4 Choose Next Once the Elo USB touchscreen driver has been detected choose Next again 5 You will see several files being copied Insert your Windows...

Страница 18: ...s on the screen to complete the APR 2 0 driver setup for your version of Windows 1 Click Start Run 2 Click the Browse button to locate the SW600117 exe program on the CD ROM 3 Click Open then OK to ru...

Страница 19: ...ative resolution 1440 x 900 at 60 Hz Use the Display control panel in Windows to choose 1440 x 900 resolution Operating in other resolutions will degrade video performance For further information plea...

Страница 20: ...ct Selects the adjustment items from the OSD menus 5 Power Switch Switches the power of the monitor Remote OSD Buttons option 1 2 3 4 Control Function 1 Menu Exit Display exits the On Screen Display O...

Страница 21: ...Use or to move through the menu Press the Select key the parameter will be highlighted when selected 3 To quit the OSD screen at any time during the operation press the Menu key If no keys are pressed...

Страница 22: ...horizontally on the screen When the button is pressed the OSD control menu will move to the right side of the screen Likewise when the button is pressed the OSD control menu will move to the left side...

Страница 23: ...rom the default modes H Freq Band Width Mode Resolution KHz MHz H V 1 VGA 640 x 350 70Hz 31 4 70 2 VGA 720 x 400 70Hz 31 4 70 3 VGA 640 x 480 60Hz 31 4 59 9 4 VGA 640 x 480 66Hz 35 0 66 6 5 VGA 640 x...

Страница 24: ...ption when not in use Power Mode Consumption On 45W Sleep 4W Off 2W We recommend utilizing a screensaver when the touchmonitor is not in use NOTE The monitor automatically goes through the Power Manag...

Страница 25: ...ection to adjust the brightness The screen is blank During operation the monitor screen may automatically turn off as a result of the Power Saving feature Press any key to see if the screen reappears...

Страница 26: ...VGA Transforms input format to 1440 x 900 800 x 600 SVGA Transforms input format to 1440 x 900 1024 x 768 XGA Transforms input format to 1440 x 900 1280 x 1024 SXGA Transforms input format to 1440 x 9...

Страница 27: ...example the pixel in column 45 and row 26 of the input video is in column 45 and row 26 of the LCD For the case when the input video is at a lower resolution than the native resolution of the LCD the...

Страница 28: ...s equipped with a 3 wire grounding power cord The power cord plug will only fit into a grounded outlet Do not attempt to fit the plug into an outlet that has not been configured for this purpose Do no...

Страница 29: ...get inside have a qualified service technician check it before you power it on again Do not wipe the screen with a cloth or sponge that could scratch the surface To clean the touchscreen use window or...

Страница 30: ...C 32 User Guide A P P E N D I X C TECHNICAL SPECIFICATIONS...

Страница 31: ...Tf 7ms Typ Display Color 16 7M Viewing Angle Vertical 89 o 89 o Horizontal 89 o 89 o Input Signal Video R G B Analog 0 7Vp p 75 ohm Sync TTL Positive or Negative DVI video Digital TMDS Input Signal Co...

Страница 32: ...ng Unit is sealed to protect against splashed liquids dirt and dust Light Transmission per ASTM 90 D1003 Visual Resolution All measurements made using USAF 1951 Resolution Chart under 30X magnificatio...

Страница 33: ...ction OPTICAL Up to 85 per ASTM D1003 Temperature Touchscreen Operating 15 o C to 70 o C Storage 50 o C to 85 o C Controller Operating 0 o C to 65 o C Storage 25 o C to 85 o C Relative Humidity Operat...

Страница 34: ...stance The touch active area of the touchscreen is resistant to chemicals that do not affect glass suchas acetone toluene methylethylketone isopropylalcohol methylalcohol ethyl acetate ammonia based g...

Страница 35: ...he touch activation area of the touchscreen is resistant to chemicals that do not affect glass such as acetone toluene methyl ethyl ketone isopropyl alcohol methyl alcohol ethyl acetate ammonia based...

Страница 36: ...C 38 User Guide 19 LCD Touchmonitor ET1938L XXXA X G Dimensions 444mm 296mm 108mm 47 35mm...

Страница 37: ...on or misuse can provide a shock hazard that can result in serious injury or death 3 Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecti...

Страница 38: ...d that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 2 If this equipment appears to...

Страница 39: ...ecte toutes les exigences du R glement sur le mat riel brouilleur du Canada This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may no...

Страница 40: ...ication or repair of Products may at Seller s option take place either at Seller s facilities or at Buyer s premises If Seller is unable to modify repair or replace a Product to conform to the warrant...

Страница 41: ...oduct Overview 10 R Rear Control 29 Rear View 10 Rear Panel Controls 18 Regulatory Information 32 Remote OSD Buttons option 18 Response Time 29 I ND E X 43 INDEX A About the Product 8 About Touchmonit...

Страница 42: ...ouchscrren Specifications 31 SVGA 24 SXGA 24 T Technical Specifications 28 Touch Interface Connection 11 Touch not working 23 Touch Panel optional 29 Touchmonitor Safety 26 Touchmonitor Specifications...

Страница 43: ...Asian Pacific Elo TouchSystems Tyco Electronics Raychem GmbH Tyco Electronics Raychem GmbH Sun Homada Bldg 2F 301 Constitution Drive Elo TouchSystems Division Elo TouchSystems Division 1 19 20 Shin Yo...

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