USER MANUAL
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2. Theft
: the bike is stolen, which means it is in constant movement and has broken our
geo-fence. If the engine is ON, you will get a THEFT alert with a siren sound on your app.
If the engine is OFF you will get a TOW alert, so you know you may be looking for a truck.
Once you confirm this alert, a theft alert will be sent to your guardian angel wherever
s/he is, your group member if they are in a radius of 50km from the location and other
Ellr community members if they are in a radius of 30km from it. Once an alert arrives
and you click on it, an emergency page opens up showing you a map with an indication
of the stolen bike. At the top and at the bottom of the map, there are several buttons:
1. At the center bottom there is an
emergency
icon, by clicking on it, you will be
responding to this alert and join the community who are trying to help. The location
of the stolen bike will be updated every 2-5 seconds.
2. Top right there is a
number
inside a circle. This number shows the number of Ellr
users who are responding to this alert. 1 means that only the bike owner is active.
3. Bottom left there is an
arrow with a number
. This number indicates the distance
between your current location and the alert location. The 3 dots represent a menu.
Opening it will allow you to:
• Call the owner of the bike and talk to him directly.
• Navigate to the bike using Waze.
• Cancel your follow.
• The bike owner has the option to call the police and report the theft and the
real time bike location and heading.
Note
: an alert remains open for X hours before it's automatically closed by the system. As
long as there is an open theft alert, there cannot be another theft alert open for that same
rider. Today X=6 but that may change. See our FAQ for more updated information.
3. Accident
: when we detect an accident, we first double check it to make sure we are
not mistaken, because with some riders it's hard to tell it it’s a real accident, or just a
wheelie… and then we activate the accident sequence, which includes sending accident
alert to your guardian angel anywhere s/he is, your group members in a radius of 50km
and the community if they are in a radius of 30km.
Note
: we are working to add support for e-Call in EU.
Содержание Ellr Tracker
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