Problem
Possible cause
Solution
The airfryer does
not work.
The appliance is not
plugged in.
Plug the power cord (15) into an
electrical
outlet.
You did not press and hold the POWER
button for 3 seconds
The appliance is defective.
Contact customer service at
www.maxi-matic.com
Food not completely
cooked/fried.
There is too much food in the
Basket (1).
Use smaller batches of food in the
Basket (1). Small batches of food will
cook more evenly.
The cooking temperature is set too
low.
Increase the temperature setting.
Check "Cooking Time Chart" found in
this manual.
The cooking time is too short.
Increase the time setting. Check
"Cooking Time Chart" found in this
manual.
Food cooked is uneven.
Certain foods need to be
stirred/mixed mid-way through
the cooking process.
Foods that overlap inside the Basket
(1) need to be stirred mid-way
through cooking. Go to section:
'During the Cooking/Frying Process' in
this manual.
Fried snacks are not
crispy.
You used a type of snack meant to
be prepared in a traditional deep
fryer.
Use oven snacks or lightly brush some
oil onto the snacks for a crispier result.
I cannot close the Drawer
Pan (2) properly.
The Basket (1) is too full.
Do not over-fill the Basket (1).
The Basket (1) is not aligned
correctly.
Make sure the Basket (1) is flush with
the Drawer Pan (2).
The Drawer Pan (2) is not properly
placed into air fryer.
Make sure there is no obstruction for
the Drawer Pan (2) to close properly.
White smoke is emitted
out of the appliance
during use.
You are preparing food with a high
oil content.
When cooking with oily foods, oil will
drain into the Drawer Pan (2). When
the air fryer heats up, the pan heats up
the oil and produces white smoke. This
does not adversely affect the air fryer
or your cooking process.
The pan has built-up
oil residue from
previous uses.
White smoke is caused by oil leftover
in the Drawer Pan (2). Make sure to
thoroughly clean the Drawer Pan (2)
after every use.
Home-made French fries
are coming out unevenly
cooked.
Your potatoes are not fresh or are
frozen.
Make sure to use fresh and firm
potatoes. Not frozen potatoes for
home-made French fries.
Potato strips were not thoroughly
rinsed prior to frying.
Thoroughly rinse sliced potato to
remove all starch prior to frying.
Your home-made French
fries are not crispy after
air frying.
Crispy results are directly linked to
the amount of oil and water
content of the fresh potato strips.
Potato strips need to be thoroughly
dried before adding oil.
Slice potato strips thinner if you want
them crispier.
Use a bit more oil on the potato strips
prior to frying if you want crispier
results.
Questions? We're here to help! Visit: www.maxi-matic.com for support on this product.
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