4
Warranty Policy
Two (2) year
parts and labor warranty from defects in workmanship from purchase date as
follows (except for refurbished units as specified below):
Three (3) year
parts and labor warranty from defects in workmanship for
GEMR
(Government,
Educational, Military, & Religious) purchases of new product only.
Refurbished units
carry a
90-day
parts and labor warranty.
Each party will be responsible for one way shipping during the warranty period.
A RMA (Return Merchandise Authorization) number
must be issued in order to process a
replacement or to authorize a return for warranty repair. Elite Screens will, at its sole option
replace or repair the defective unit with a replacement *(see exceptions below) after the defective
unit is received. Once the product is received, Elite Screens will send out a replacement *unit to
the customer by ground service (subject to inventory availability).
Do not return any unauthorized items to Elite Screen, as they will be refused and returned
at your expense. The RMA number must be included on the outside label of your shipping
box. Our warehouse is not authorized to accept returns without an RMA number on the
shipping label.
RMA numbers are valid for 45 days from the date of issue.
Missing Parts
must be reported within 7-days of receipt. If reported after 7 days, customer will
only be responsible for shipping and handling fees. If reported after 30 days of receipt, customer
is responsible for cost of the parts and shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) or based on stock availability.
North America only, U.S. and Canada
For
Warranty
and
Service
requests
please
fill
out
a
RMA
/Service
Form
at:
http://www.elitescreens.com/service_form
Please
Visit
this
link
for
full
Warranty
information:
http://www.elitescreens.com/warranty
For
Customer
Service
and
Technical
questions,
please
contact
Elite
Screens
at:
Telephone:
(877)‐511‐1211
Fax:(562)‐483‐8498
REMEMBER TO REGISTER YOUR PRODUCT AT
WWW.ELITESCREENS.COM/REGISTER
