Warranty Policy - Electric Screens
•
One (1) year warranty parts and labor from purchase date as follows (except for refurbished units as specified below):
•
Refurbished units
carry a
90-day
parts and labor warranty.
•
Demo units or open box items
carry a
full 1-year
parts and labor warranty.
•
Each party will be responsible for one way shipping during the warranty period.
•
A RMA (Return Merchandise Authorization) number
must be issued in order to process a replacement or to
authorize a return for warranty repair. Elite Screens will, at its sole option, replace or repair the defective unit with a
brand new replacement *(see exceptions below) after the defective unit is received. Once the product is received, Elite
Screens will send out a new *unit to the customer by ground service (subject to inventory availability).
Please do not
return
any unauthorized items to Elite Screens, as they will be refused. The RMA number must be included on the
outside label of your shipping box and shipping documents. Our warehouse is not authorized to accept returns without
an RMA number on the shipping label. RMA numbers are valid for 45 days from the date of issue.
Missing Parts
must be reported within 7-days of receipt. If reported after 7 days, customer will be responsible for
shipping and handling fees. If reported after 30 days of receipt, customer is responsible for cost of the parts and
shipping & handling fees.
Telephone (562) 483-8198 Fax: (562) 926-8655
Rev. 1.1
