RETURN INSTRUCTIONS
RETURNS:
A.
Any return of defective merchandise to Maxi-Matic, USA must be processed accordingly by
first contacting customer service ([email protected]) to obtain an RA # (Return
Authorization Number). We will not accept any returns of merchandise without an
applicable RA #.
B.
IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these
instructions if you are returning the unit to Maxi-Matic, USA:
1.
Carefully pack the item in its original carton or other suitable box with sufficient
cushioning to avoid damage in shipping.
2.
Before packing your unit for return, be sure to enclose:
a)
Your name, full address with zip code, daytime telephone number,
and RA#,
b)
A dated sales receipt or PROOF OF PURCHASE,
c)
The model number of the unit and the problem you are having
(Enclose in an envelope and tape directly to the unit before the box is
sealed,) and
d)
Any parts or accessories related to the problem.
3.
Maxi-Matic, USA recommends that you ship the package via UPS ground service
for tracking purposes. We cannot assume responsibility for lost or damaged
products returned to us during incoming shipment. For your protection, always
carefully package the product for shipment and insure it with the carrier. C.O.D
shipments cannot be accepted.
4.
All return shipping charges must be prepaid by you.
5.
Once your return has been received by our warehouse, Maxi-Matic, USA will
repair or replace the product if it is defective in material or workmanship, subject
to the conditions in paragraph B.
6.
Maxi-Matic will pay the shipping charges to ship the repaired or replacement
product back to you.
Questions? We're here to help! Visit: www.maxi-matic.com for support on this product.
10
