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RETURN INSTRUCTIONS 

 

RETURNS: 

 

A.

 

Any return of defective merchandise to the manufacturer must be processed 

accordingly by first contacting customer service ([email protected]) to obtain an RA 

# (Return Authorization Number).  We will not accept any returns of merchandise 

without an applicable RA #. 

B.

 

IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these 

instructions if you are returning the unit to Maxi-Matic, USA: 

1.

 

Carefully pack the item in its original carton or other suitable box with 

sufficient cushioning to avoid damage in shipping. 

2.

 

Before packing your unit for return, be sure to enclose: 

a)

 

Your name, full address with zip code, daytime telephone 

number, and RA#, 

b)

 

A dated sales receipt or PROOF OF PURCHASE,  

c)

 

The model number of the unit and the problem you are having 

(Enclose in an envelope and tape directly to the unit before the 

box is sealed,) and 

d)

 

Any parts or accessories related to the problem. 

3.

 

Maxi-Matic, USA recommends that you ship the package via UPS ground 

service for tracking purposes.  We cannot assume responsibility for lost or 

damaged products returned to us during incoming shipment. For your 

protection, always carefully package the product for shipment and insure it 

with the carrier. C.O.D shipments cannot be accepted. 

4.

 

All return shipping charges must be prepaid by you. 

5.

 

Mark the outside of your package: 

                                 

MAXI-MATIC USA 

                                 

18401 E. ARENTH AVE. 

                                 

CITY OF INDUSTRY, CA 91748 

6.

 

Once your return has been received by our warehouse, Maxi-Matic, USA will 

repair or replace the product if it is defective in material or workmanship, 

subject to the conditions in paragraph B.   

7.

 

Maxi-Matic will pay the shipping charges to ship the repaired or replacement 

product back to you. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Questions? We're here to help! Visit: www.maxi-matic.com for support on this product.

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Страница 2: ... the nearest authorized service facility for examination repair or adjustment 8 The use of accessory attachments not recommended by the appliance manufacturer may cause injuries 9 Do not use outdoors 10 Do not let cord hang over edge of table or counter or touch hot surfaces 11 Do not place on or near a hot gas or electric burner or in a heated oven 12 Always attach plug to appliance first then pl...

Страница 3: ...plug is intended to fit into a polarized outlet only one way If you are unable to fit the plug into the electrical outlet try reversing the plug If the plug still does not fit contact a qualified electrician Never use the plug with an extension cord unless the plug can be fully inserted into the extension cord Do not alter the plug of the product or any extension cord being used with this product ...

Страница 4: ... 3 Water level markings 4 Cool touch water dispenser 5 Ready to serve light 6 Removable coffee filter basket 7 Stem for basket 8 Stem base to insert into heating well unit 1 2 3 4 5 Questions We re here to help Visit www maxi matic com for support on this product 3 ...

Страница 5: ...ed level NOTE Do not add too much coffee the top level of coffee should be lower than the edge of the coffee filter by 2 cm 1 inch or the coffee may flood out during heating 6 Twist the Lock on lid in place on coffee urn Make sure the lid has been turned clockwise until it is completely locked into the handle slots 7 Plug in the coffee urn The heating indicator light will be illuminated and the co...

Страница 6: ...fee maker at least 1 3 full with hot water and add one drop of liquid dishwashing detergent Wash with a soft dishcloth and rinse thoroughly with warm water 3 IMPORTANT To clean the heating well unit the hole that stem fits Clean the heating well unit thoroughly with a scouring pad to remove coffee residue 4 Wipe body dry with a soft dishcloth NOTE the step of cleaning the heating well unit is impo...

Страница 7: ...g defects Breakage caused by misuse abuse accident alteration lack of proper care and maintenance or incorrect current or voltage Lost or missing parts of the product Parts will need to be purchased separately Damages of parts that are not electrical i e cracked or broken plastic glass scratched dented inner pots Damage from service or repair by unauthorized personnel Extended warranties purchased...

Страница 8: ...Enclose in an envelope and tape directly to the unit before the box is sealed and d Any parts or accessories related to the problem 3 Maxi Matic USA recommends that you ship the package via UPS ground service for tracking purposes We cannot assume responsibility for lost or damaged products returned to us during incoming shipment For your protection always carefully package the product for shipmen...

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