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18
Ports
TROUBLESHOOTING
Problem: Burner will not light using igniter
Possible Cause 1:
Electrode and burners are wet.
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Wipe dry with cloth.
Possible Cause 2:
Igniter battery is dead.
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Check or replace the AAA battery in the igniter.
Possible Cause 3:
Igniter Pin cracked or broken - sparks at crack
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Call Elementi at 909-985-5553 for technical supporting.
Possible Cause 4:
Wire loose or disconnected.
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Reference page 14, step 1, reconnect wire. Call Elementi at 909-985-5553
Possible Cause 5:
Wire is shorting(spark) between igniter and electrode.
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Call Elementi at 909-985-5553 for supporting.
Possible Cause 6:
Igniter Pin not pointing at thermocouple.
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Reference page 16, turn electrode to point at the thermocouple.
Possible Cause 7:
Bad Igniter
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Call Elementi at 1-909-985-5553 for supporting.
Problem: Burner will not light with match
Possible Cause 1:
No gas flow.
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Check if natural gas supply is stopped. If it is not stopped, refer to
“Problem: Sudden drop in gas flow” on the following page.
Possible Cause 2:
Quick connect not fully engaged.
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Disconnect the quick connect at the gas supply and reconnect to ensure a proper
connection is made.
Possible Cause 3:
Obstruction of gas flow.
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Check for bent or kinked hose.
Possible Cause 4:
Spider webs or insect nest in the venturi.
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Clean the venturi.
Possible Cause 5:
Burner ports clogged or blocked.
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Reference “Problem: Irregular flame pattern” on the
following page. Clean the burner ports as described there.
Problem: The fire table emits a lot of black smoke when in use
Possible Cause 1:
Hose from gas fire table is pinched.
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Make sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2:
Flame is being obstructed at burner ports.
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Make sure that the gas ports on the burner are free of any
lava rocks so that the flame can flow naturally.
venturi
