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TROUBLESHOOTING
Problem: Sudden drop in gas flow, or a reduced flame height
Possible Cause 1:
Out of gas.
-
Call your local gas company.
Possible Cause 2:
Excess flow safety device may have been activated.
-
Turn control knob to “OFF”, wait 30 seconds and light outdoor fire table. If
flames are still too low reset the excessive flow safety device by running off
the control knob and the gas supply. Disconnect the quick disconnect socket.
Turn the burner control knob to “HIGH”. Wait 1 minute. Turn the burner
control knob off. Reconnect the quick disconnect socket, turn on the main
gas supply and perform a leak check at the natural gas connection.
Problem: Irregular flame pattern, flame does not run the full length of the burner
Possible Cause 1:
Burner ports are clogged or blocked.
-
Clean burner ports. Do this by inserting a
paperclip in to each of the burner ports to
ensure they are not clogged.
WARNING:
Make
sure burner is not on, and has
had sufficient t
ime to cool before touching it.
Burner Ports
Problem: Flame blow out
Possible Cause 1:
High or gusting winds.
-
Increase flame to “HIGH” setting.
Possible Cause 2:
Low natural gas pressure.
-
Call your local gas company.
Possible Cause 3:
Excess flow valve tripped.
-
Refer to “Problem: Sudden drop in gas flow”
