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Appendix A
I N S T A L L A T I O N M A N U A L |
A
TROUBLESHOOTER
This troubleshooter describes possible problems that may occur with
your electric fireplace. Follow the flowchart to see which problem
applies, what is causing it and how to solve it.
Problem
Possible Cause
Solution
(1)
Flames not working correctly
Ribbons are statically connected to glass.
Spray some anti-static spray beneath the tray.
Installation airflow restricted.
Check the correct aperture has been adhered
to when installing
Recommended clearance is 100mm.
Blower clogged.
Fan requires cleaning out.
Slow fan.
Fan requires cleaning out. If problem persists,
replacement fan may be required.
(2)
Heater blowing cold
Possible installation gaps / Chimney not adequately
blocked off.
Chimney may not be fully blocked. Correct
aperture has not been adhered to—100mm
Fan clogged.
Heater fan requires cleaning out
Faulty element.
Replace element
Slow fan.
Check fan placement. If problem persists
replacement fan may be required.
(3)
Noisy Heater
Fan unbalanced.
Adjust fan to stop catching on the case. If
problem persists replacement fan unit maybe
required.
Fan catching on housing.
Adjust fan to stop catching on the case
Fan clogged.
Fan requires cleaning out. If problem persists a
replacement fan may be required.
Fan has come loose.
Tighten fan cradle or screws holding fan onto
fan cradle.
(4)
Noisy Flame Effect
Fan unbalanced.
Adjust fan to stop catching on the case. If
problem persists a replacement fan unit may
be required.
Fan catching on housing.
Adjust fan to stop catching on the case.
Fan clogged.
Fan requires cleaning out. If problem persists a
replacement fan may be required.
Fan has come loose.
Tighten fan cradle or screws holding fan onto
fan cradle.
(5)
Fire not turning on.
Rocker switch has not been turned to the ‘ON’
position.
Double check switches are turned to the ‘ON’
position.
Remote/App not paired.
Remote needs pairing. See separate pairing
instructions for guide.
Fuse blown.
Replace fuse.
Unit not plugged in correctly.
Check to be sure the power lead is plugged in
adequately.
