10.1 What to do if...
Problem
Possible cause
Remedy
You cannot activate or op‐
erate the hob.
The hob is not connected
to an electrical supply or it
is connected incorrectly.
Check if the hob is correct‐
ly connected to the electri‐
cal supply. Refer to the
connection diagram.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunc‐
tion. If the fuse is blown
again and again, contact a
qualified electrician.
You do not set the heat
setting for 60 seconds.
Activate the hob again and
set the heat setting in less
than 60 seconds.
You touched 2 or more
sensor fields at the same
time.
Touch only one sensor
field.
Pause operates.
Refer to "Daily use".
The display does not react
to the touch.
Part of the display is cov‐
ered or the pots are placed
too near to the display.
There is some liquid or an
object on the display.
Remove the objects. Move
the pots away from the dis‐
play.
Clean the display, wait un‐
til the appliance is cold.
Disconnect the hob from
the electrical supply. After
1 min, connect the hob
again.
An acoustic signal sounds
and the hob deactivates.
An acoustic signal sounds
when the hob is deactiva‐
ted.
You put something on one
or more sensor fields.
Remove the object from
the sensor fields.
The hob deactivates.
You put something on the
sensor field .
Remove the object from
the sensor field.
Residual heat indicator
does not come on.
The zone is not hot be‐
cause it operated only for a
short time or the sensor is
damaged.
If the zone operated suffi‐
ciently long to be hot,
speak to an Authorised
Service Centre.
You cannot activate the
highest heat setting.
Another zone is already
set to the highest heat set‐
ting.
First reduce the power of
the other zone.
The sensor fields become
hot.
The cookware is too large
or you put it too near to the
controls.
Put large cookware on the
rear zones if possible.
ENGLISH
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