14
TROUBLESHOOTING
Probable Causes/Corrections
If the washing machine doesn’t work.
The Washing Cycles
button is not properly
positioned.
Position the button on
the chosen program.
The LED of the ON/OFF
key is not ON.
Press the key and wait
for 5 seconds.
The machine is in the
soaking step.
Please wait the end of
the soak step.
The plug is not properly
connected to the outlet.
Check the plug and
outlet in which the
machine is connected.
The electrical circuit
(outlet, power cord,
circuit breaker) is in bad
condition.
Check the electrical
circuit. If necessary, call
an electrician.
Blackout.
Wait for the return of the
energy.
The washing machine lid
is opened.
Close the lid.
It is been used an
adaptor ou extension
cord.
Do not use adaptors,
replace the socket. Do
not use extension cord.
The supply voltage is
low.
Call an electrician to
check the electric net
voltage in your home.
Wrong voltage.
Check the correct
voltage for your washing
machine.
If the washing machine doesn’t drain/spin.
The drain hose is too
high.
Place the hose to a
maximum height of 140
cm.
The end of the drain
hose in the laundry sink
is submerged in water.
Do not let the end of
the drain hose stay
submerged when the
laundry sink is full.
The washing machine lid
is opened.
Close the lid.
The drain hose is folded
or strangled.
Unfold or clean the drain
hose.
If agitation is low.
The Delicate program
was selected.
During the Delicate
washing the agitation is
slower to not damage
clothing. Does not
require correction.
Vibration/noises.
The machine is not
leveled.
Level the washing
machine.
The machine is against
the wall or to a furniture.
Take the washing
machine far from the
wall or furniture.
The clothes are badly
distributed in the drum.
Distribute the clothes
correctly and do not
wrap them in agitator.
The package base has
not been removed.
Remove all package
parts.
Noise during spin.
The drain pump is
turned ON causing a
characteristic noise,
which is normal.
Noise during the start
of spin.
It is normal to occur in
some cases the contact
between the drum and
the inside of the washing
machine. This does not
affect the operation of
the washing machine.
If the washing machine fills and drain at the same
time.
It was placed more than
20 cm of the drain hose
in the drain outlet.
Place it at maximum of
to 20 cm of drain hose in
the drain outlet.
The outlet hose water
was amended.
The drain hose can not
be amended. Check the
hydraulic installation of
the residence.
The drain hose is too
low.
Position the drain hose
at a minimum height of
90 cm.
Noise of water inside the washing machine.
Balancing system.
It is normal because
your washing machine
has a balancing system
with a liquid which is
inside the drum. This
liquid is especially
developed to not
cause damage to your
washing machine.
If softener/bleach comes before its time.
The maximum level was
exceeded.
Do not exceed the
maximum level indicated
in the dispenser.
