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8. AFTER SALES SERVICE
If you have an operating problem, refer to the "Operating problems" section. If any work is necessary after you have
made all your checks, your washing machine dealer is the first person authorized to take action. Otherwise, you can
always call Consumers Help that will inform you of the address of an After Sales Service.
When you call the After Sales Service, mention the model and product number of your washing machine, and its serial
number. This information is given on the inside of the filter door and on the name plate at the back of the washing
machine.
If any work is done on your washing machine, insist that your After Sales Service uses manufacturer certified spare
parts.
The «
DRUM
POSITIONNING
» light is not on at the
end of the cycle:
•
the drum could not reach the right position due to a persis-
tent unbalanced mass; turn the drum manually.
Error code
E40
*
is displayed in the display win-
dow :
•
the cover is not correctly closed.
Error code
E20*
is displayed in the display win-
dow :
•
the drain filter is blocked,
•
the drain pipe is blocked or kinked,
•
the drain pipe is too high (see «installation»),
•
the drain pump is blocked,
•
the installation siphon is blocked.
Error code
E10*
is displayed in the display win-
dow :
•
the water tap is closed,
•
the water network has been cut off.
Error code
EA0
**
is displayed in the display win-
dow :
•
The flaps of the drum door are opened.
Error code
EF0**
is displayed in the display win-
dow
•
There is an internal water leak in the appliance, so :
- close the inlet water tap,
- let’s the washing machine draining during two minutes before
stopping the appliance (unplug it).
- call the After Sales Service
The washing machine’s drain pump runs cons-
tantly, even when the appliance is switched off.
The «filter» light** comes on :
•
the drain filter is blocked.
Softener or Javel water flows through the over-
flow orifice when filling :
•
you did not put in the right amount,
•
the siphons at the back of the detergents dispenser are
blocked.
* Eliminate the causes of the failure if you find them, and then press on the «start/pause» pusbutton to restart the
interrupted program.
**Depending on the model.
Symptom
Cause