12
8. GUARANTEE
Depending to the Sales Company.
9. AFTER SALES SERVICE
If you have an operating problem, refer to the "Operating problems" section. If any work is necessary after you have
made all your checks, your washing machine dealer is the first person authorized to take action. Otherwise, you can
always call Consumers Help that will inform you of the address of an After Sales Service.
When you call the After Sales Service, mention the model and product number of your washing machine, and its serial
number. This information is given on the inside of the filter door and on the data plate at the back of the washing
machine.
If any work is done on your washing machine, insist that your After Sales Service uses manufacturer certified spare
parts.
The «
DRUM
POSITIONNING
» light is not on at the
end of the cycle:
•
the drum could not reach the right position due to a persis-
tent unbalanced mass; turn the drum manually.
Error code
E40
is displayed in the display win-
dow and the last light for the program light up
*
:
•
the cover is not correctly closed.
Error code
E20
is displayed in the display win-
dow and the last light for the program light up* :
•
the drain filter is blocked,
•
the drain pipe is blocked or kinked,
•
the drain pipe is too high (see «installation»),
•
the drain pump is blocked,
•
the installation siphon is blocked.
Error code
E10
is displayed in the display win-
dow and the last light for the program light up* :
•
the water tap is closed,
•
the water network has been cut off.
Error code EA0
**
is displayed in the display win-
dow and the led END* flashes 10 times
***
•
The flaps of the drum door are opened.
The «filter» light comes on :
•
the drain filter is blocked.
Softener or Javel water flows through the over-
flow orifice when filling :
•
you did not put in the right amount,
•
the siphons at the back of the detergents dispenser are
blocked.
* Eliminate the causes of the failure if you find them, and then press on the «start/pause» pusbutton to restart the
interrupted program.
**Depending on the model.
***depending on the model, some accoustic signals may be actived.
Symptom
Cause