Problem
Possible solution
The appliance makes
an unusual noise and
vibrates.
• Make sure the levelling of the appliance is correct. Refer
to "Installation instruction".
• Make sure that the packaging and/or the transit bolts
are removed. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too
small.
The programme dura‐
tion increases or de‐
creases during pro‐
gramme execution.
• The SensiCare System is able to adjust the programme
duration according to the type and the laundry load size.
Refer to "The SensiCare System load detection" in "Dai‐
ly Use" chapter.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different deter‐
gent.
• Use special products to remove the stubborn stains be‐
fore you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Too much foam in the
drum during the wash‐
ing cycle.
• Reduce the quantity of detergent.
After the washing cycle,
there are some deter‐
gent residues in the dis‐
penser drawer.
• Make sure that the flap is in the correct position (UP for
powder detergent - DOWN for liquid detergent).
• Make sure you have used the detergent dispenser ac‐
cording the indications given in this user manual.
After the check, activate the appliance. The programme continues from the point of
interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes, deactivate and activate the appliance. If the problem
continues, contact the Authorised Service Centre.
13.3 Emergency door opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing programme
continues when the power is restored. If
the door remains locked in case of
failure, it is possible to open it using the
emergency unlock function.
Before opening the door:
CAUTION!
Risk of burns! Make sure
that the water temperature
is not too high and the
laundry is not hot. If
necessary, wait until they
cool down.
CAUTION!
Risk of injury! Make sure
that the drum is not
rotating. If necessary, wait
until the drum stops
rotating.
Make sure that the water
level inside the drum is
not too high. If necessary,
proceed with an
emergency drain (refer to
«Emergency drain» in
«Care and cleaning»
chapter).
To open the door, proceed as follows:
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