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Something not working?
Problem
Possible cause
• The machine does not start up:
• The door is not firmly closed. (E40)
• The machine is not plugged in or there is no power
at the socket.
• The main fuse has blown.
• The START/PAUSE button has not been
depressed.
• The DELAY START option has been selected.
• The machine does not fill:
• The water tap is closed. (E10)
• The inlet hose is squashed or kinked. (E10)
• The filter in the inlet hose is blocked. (E10)
• The door is not properly closed. (E40)
• The machine fills then empties
immediately:
• The end of the drain hose is too low.
• The machine does not empty
and/or does not spin:
• The drain hose is squashed or kinked. (E20)
• The RINSE HOLD option (stop with water in the
drum) has been selected.
• The drain filter is clogged. (E20)
• There is water on the floor:
• Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Check whether there are any leaks from one of the
inlet hose fittings. It is not always easy to see this
as the water runs down the hose; check to see if it
is damp.
• The drain hose is damaged.
• Unsatisfactory washing results:
• Too little detergent or unsuitable detergent has
been used.
• Stubborn stains have not been treated prior to
washing.
• The correct temperature was not selected.
• Excessive laundry load.
• The machine vibrates or is
noisy:
• The transit bolts and packing have not been
removed.
• The support feet have not been adjusted.
• The laundry is not evenly distributed in the drum.
• Maybe there is very little laundry in the drum.
• The door will not open:
• The water level is above the bottom edge of the door.
• The machine is heating the water.
• The drum is turning.
The door can only be opened when the relevant
light has gone out.
Problems which you can resolve yourself.
During machine operation it is possible that one of the following alarm codes appears on the display:
- E10 : problem with the water supply
- E20 : problem with water draining
- E40 : door open
Once the problem has been eliminated, press the START/PAUSE button
to restart the programme. If after
all checks, the problem persists, contact your local Service Centre.
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