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Something not working?
Before contacting your local Service Force Centre, check your machine against the simple maintenance guidelines given below.
Problem
Possible cause
• The machine does not start up:
• The door is not firmly closed.
• The machine is not plugged in or there is no power
at the socket.
• The main fuse has blown.
• The programme selector is not positioned correctly or
the programme selector knob has not been pulled out.
• The machine does not fill:
• The water tap is closed.
• The inlet hose is squashed or kinked.
• The filter in the inlet hose is blocked.
• The door is not properly closed.
• The machine fills then empties
immediately:
• The end of the drain hose is too low. Refer to
relevant paragraph in “water drainage” section.
• The machine does not empty
and/or does not spin:
• The drain hose is squashed or kinked.
• The laundry is not evenly distributed in the drum.
• The drainage area is blocked. Clean it.
• A programme which ends with water in tub has
been selected.
• There is water on the floor:
• Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Check whether there are any leaks from one of the
inlet hose fittings. It is not always easy to see this
as the water runs down the hose; check to see if it
is damp.
• The drain hose is damaged.
• Check that the diaphragm lid is correctly screwed
into place.
• Unsatisfactory washing results:
• Too little detergent or unsuitable detergent has
been used.
• Stubborn stains have not been treated prior to
washing.
• Excessive laundry load.
• The machine vibrates or is noisy:
• The transit bolts and packing have not been
removed.
• The support feet have not been adjusted.
• The laundry is not evenly distributed in the drum.
• Maybe there is very little laundry in the drum.
• The door will not open:
• The programme is still running.
• The door lock has not been released.
• There is water in the drum.
If, after above checks, there is still a fault, call your Local Service Centre.
Please, make sure you give the purchasing date and the Model, Product number (Prod.No…) and Serial number (Ser. No…) of
the appliance. (These data will be found in the adhesive card behind the door of clothes charging).
