Water dispenser does not work
• Make sure the water dispenser is properly connected to a working socket and
the heating/cooling switches are set ON.
Water is leaking
• Unplug the water dispenser, remove bottle and replace with new one.
• Make sure the drain cap at the back side of water dispenser is tighten enough.
No water is coming from the spout
• Make sure the bottle is not empty, if empty, replace it with new one.
• Make sure to completely depress the pushbutton controls.
• Make sure the connection tube inside the unit is not loose.
Cold water is not cold
• Make sure the water dispenser is properly connected to a working socket
• Make sure the green cooling switch is set ON.
• Wait until the COOLING indicator turns off, it takes up to approximate 1 hour to
cool the water in general.
• Make sure the back of the water dispenser is at least 20 cm away from a wall
and there is free airflow on all sides of the water dispenser.
Hot water is not hot
• Make sure the water dispenser is properly connected to a working socket.
• Make sure the red heating switch is set ON.
• Wait until the HEATING indicator turns off, it takes 15~20 minutes to heat the
water in general.
Dispenser is noisy
• Make sure water dispenser is placed on placid and solid surface.
• Compressor on and off operation will happen to control the cold water as
specification, it is normal.
Water tastes
• If dust and odor accumulates the tank, dispose the reservoir water and
replace bottle with a new one.
• Sanitize water dispenser or descale according to “Cleaning and maintenance”.
Sometimes when water is dispensed for more than 2 minutes, the pump fails
to take the necessary amount of water, in this case the lack of water indicator
light on control panel will turn on. If this happens, just open the cabinet door,
then close it, and wait for 2 minutes, then the dispenser will return to dispense
water.
Troubleshooting
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