Problem
Possible cause
Solution
The mains plug is not con-
nected to the mains sock-
et correctly.
Connect the mains plug to
the mains socket correctly.
The appliance has no
power. There is no voltage
in the mains socket.
Connect a different electri-
cal appliance to the mains
socket.
Contact a qualified electri-
cian.
The lamp does not
work.
The lamp is in stand-by.
Close and open the door.
The lamp is defective.
Refer to "Replacing the
lamp".
The compressor op-
erates continually.
The temperature is not set
correctly.
Set a higher temperature.
The door is not closed
correctly.
Refer to "Closing the door".
The door has been
opened too frequently.
Do not keep the door open
longer than necessary.
The product temperature
is too high.
Let the product tempera-
ture decrease to room tem-
perature before storage.
The room temperature is
too high.
Decrease the room temper-
ature.
Water flows on the
rear plate of the re-
frigerator.
During the automatic de-
frosting process, frost de-
frosts on the rear plate.
This is correct.
Water flows into the
refrigerator.
The water outlet is clog-
ged.
Clean the water outlet.
Products prevent that wa-
ter flows into the water
collector.
Make sure that products do
not touch the rear plate.
Water flows on the
ground.
The melting water outlet
does not flow in the evap-
orative tray above the
compressor.
Attach the melting water
outlet to the evaporative
tray.
The temperature in
the appliance is too
low/high.
The temperature regulator
is not set correctly.
Set a higher/lower tempera-
ture.
The temperature in
the refrigerator is
too high.
There is no cold air circu-
lation in the appliance.
Make sure that there is cold
air circulation in the appli-
ance.
The temperature in
the freezer is too
high.
Products are too near to
each other.
Store products so that
there is cold air circulation.
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