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Solutions to Common Problems
Dispenser (Ice & Water)
Problem
Cause
Correction
Dispenser will not
dispense ice.
•
Dispenser lock out is engaged.
•
Water supply is not connected.
•
Ice storage bin is empty.
•
Household water line valve is not open.
•
Fresh Food door is not closed.
•
Ice dispensing paddle has been held in
for more than four to five minutes.
•
Press and hold control lock for three seconds.
•
Connect water supply. See Connecting The Water
Supply section.
•
Ensure ice maker is turned on. When the first
supply of ice is dropped into the bin, the dispenser
should operate.
•
Open household water line valve. Allow sufficient
time for the ice to be made. When ice is made, the
dispenser should operate.
•
Ensure Fresh Food door is closed. See Problem
Section, Opening/Closing of Doors/Drawers.
•
Motor is overloaded. Motor overload protector will
reset in approximately three minutes. Ice can then
be dispensed.
Ice dispenser is
jammed.
•
Ice has melted and frozen around auger
due to infrequent use, temperature
fluctuations, and/or power outages.
•
Ice cubes are frozen together.
•
Ice cubes are smaller than normal.
•
Remove ice bin, thaw, and empty the contents.
Clean bin, wipe dry, and replace in proper position.
When new ice is made, dispenser should operate.
•
Use the dispenser often so that cubes do not
freeze together.
•
The ice & water filter cartridge could be clogged.
Replace the filter cartridge. Dispensing system
operates best at 30-100 psi water pressure. Well
water pressures should fall within this range.
Dispenser will not
dispense water.
•
Dispenser lock out is engaged.
•
Water filter not seated properly.
•
Water filter is clogged.
•
Household water line valve is not open.
•
Press and hold control lock for three seconds.
•
Remove and reinstall the water filter. Be sure to
push the filter firmly so that you hear it lock solidly
into position.
•
Replace filter cartridge. Be sure to remove
protective caps and push the filter firmly so that
you hear it lock solidly into position.
•
Open household water line valve. See Problem
section, Ice Maker Is Not Making Ice.
Water has an odd taste
and/or odor.
•
Water has not been dispensed for an
extended period of time.
•
Unit not properly connected to cold water
line.
•
Draw and discard 10-12 glasses of water to
freshen the supply and completely rinse out the
tank.
•
Connect unit to cold water line that supplies water
to the kitchen faucet.
Water pressure is
extremely low.
•
Cut-off and cut-on pressures are too low
(well systems only).
•
Reverse osmosis system is in
regenerative phase.
•
Have someone turn up the cut-off and cut-on
pressure on the water pump system (well systems
only).
•
It is normal for a reverse osmosis system to be
below 20 psi during the regenerative phase.
Light Is Not On
Problem
Cause
Correction
Light is not on.
•
Light bulb is burned out or LED light is
damaged.
•
No electric current is reaching
refrigerator.
•
Control system has disabled lights
because one or both doors were left open
too long.
•
See Replacing Light Bulbs or LED Lights in Care
and Cleaning section.
•
See Problem section, Running Your Refrigerator.
•
Close and reopen door(s) to enable lights.
