18
HINTS AND TIPS
Problem
Possible causes
What to do
The hob cannot be
turned on.
No power.
Make sure the induction hob is
connected to the power supply and
that it is switched on. Check whether
there is a power outage in your home
or area. If you’ve checked everything
and the problem persists, call a
qualified technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of water over
the controls or you may be using the tip
of your finger when touching the controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or cleaning
products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals vibrating
differently).
This is normal for cookware and does
not indicate a fault.
Fan noise coming from
the hob.
A cooling fan built into your induction hob
has come on to prevent the electronics
from overheating. It may continue to run
even after you’ve turned the induction
hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while the
fan is running.
Pans do not become
hot and appears in the
display.
The hob cannot detect the pan because it
is not Suitable for induction cooking.
The hob cannot detect the pan because it
is too small for the cooking zone or not
properly centered on it.
Use cookware suitable for induction
cooking. See section ‘Choosing the
right cookware’.
Centre the pan and make sure that its
base matches the size of the cooking
zone.
The hob or a cooking
zone has turned itself
off unexpectedly, a tone
sounds and an error
code is displayed
(typically alternating
with one or two digits in
the cooking timer
display).
Technical fault.
Please note down the error
letters and numbers, switch
the power to the induction hob
off at the wall, and contact a
qualified technician.