Troubleshooting
30
Trouble
Cause
How to troubleshoot
The battery is not charged
fully or there is no power left
in the battery
Turn off the power and charge the
battery.
P.12
Power does not turn on
The battery is not charged
fully or there is no power left
in the battery
Turn off the power and charge the
battery.
P.12
Dry skin
Use a wet towel to wet the skin.
A gel pad is not properly
sealed onto the skin
Turn off the power then attach the gel
pad to your skin correctly.
P.15
Long press the power
button or the intensity
adjustment button to cut the
power supply.
Short press the button during use.
P.16
The main unit and gel pad
are not connected correctly
Disconnect the power and then
reconnect the main unit and gel pad.
P.14
Power disconnected
during use
Battery completely
discharged after storing the
product for a long period
The product can no longer be used.
Charge the product at least once in
about three months to prevent a
complete discharge.
P.28
The device cannot be
charged
During charging
Once the battery has been charged,
remove the special USB cable before
using the product.
P.13
Gel pad is not attached to
skin
Turn on the power after attaching the
gel pad to your skin correctly.
P.15
Muted by mistake
Muting can be canceled by pressing
both the "Strong" button and the
power button simultaneously.
P.17